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ComplaintsforPetVet365
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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called to inquire about the cost of having my dog spayed. They told me they could not give me any pricing info over the phone. I first had to have an office visit for a fee of $65.00 before I could find out how much they would charge. The visit consisted of a Quick Look and came to a diagnose that my pet had an abdominal hemroid and i should have it removed at the same time. They handed me a bill for the visit for $290.00 and then gave me a quote for an additional $700.00. I felt this was ridiculous and not what I was told on the phone prior to making my appointment. Their practices are very deceptive and they play upon the emotions of them owner and scam the customer for outrageous fees.Business response
02/23/2024
This interaction did not take place at the Breckenridge Location in Louisville KY. This event took place at the Lexington/Harrodsburg Road location in Lexington KY. How do we get this resolved? Please reach out to me ASAP at our clinic number of ************ or email ********************* Thank you and I look forward to your timely response.
Business response
03/01/2024
Response to *** ******* is attached.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.