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ComplaintsforShine's Wig & Hair
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Complaint Details
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Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This letter is to notify you and to put on record a complaint against Shine Wig and Hair and its manager for failure to provide the merchandise that I bought and paid for from the company and its manager and for the treatment that was received by me, which was both rude and a failure by them to deliver properly the item in which I paid for. I am an 86 year old lady with grey and thinning hair. I purchased 2 wigs from the company; one with artificial hair, I brought home with me, and another with natural hair, which they had to order. The artificial hair wig was correct however; the natural hair wig was the wrong color, style and not the same that I had picked out from the samples. My friend, ***** ******* was with me both occasions and witnessed both transactions. When I received the natural hair wig and saw that it was not what I had ordered, I tried to return it and tried to discuss this with the manager but to no avail. She was both rude and refused to talk to me sensibly. She refused to order the correct wig. I do not want my money returned but I do insist that I get from the company the natural wig in which I ordered after reviewing the samples.Business response
10/26/2021
Business Response /* (1000, 11, 2021/10/14) */ The consumer got same wig, but a different color. The issue was resolved.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.