ComplaintsforThe Baxter
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*There has been a rodent infestation at the Baxter for a month, starting with appts *** * *** which are across the hall from mine (***) ( See Upload) * The Tenant in appt *** was moved to another appt, last week (due to rodent infestation) * My rodent issue started 2 weeks ago, several droppings were found throughout the appt. Several complaints were filed. Maintenance could not solve the problem, Orkin was called--They placed multiple poisoned bait traps in my Appt. I could not safely stay in my appt, and when I asked management about somewhere to stay in the meantime- they were unresponsive *I had to stay in a local Hotel ( see Receipts) *I still have not received any updates on when I can move back in, and they have already denied my requests to pay for Hotel ( I would have stayed in another room at the Baxter, but nothing was offered *I need to know when this problem will be solved, I want compensation for my Hotel rooms, and if the problem is not solved-can I be moved to another Appt at the Baxter
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.