ComplaintsforL & L Services Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 8, 2022, Leon & Lewis Services,Inc came to our home to install our appliances. ( refrigerator, stove, microwave, washer and dryer) After they left we noticed a scratch in the hardwood flooring in front of the refrigerator. Additionally it was necessary for us to pull the stove out to complete some tile work but the stove would not budge. This created a situation where we had to forcibly pull the stove out and thus damage the flooring under the stove. Once we pulled it out we could see the plastic feet on the stove were not screwed down properly and the screws were hanging out and thus this is what damaged the floors. The plastic skids the installation company used to place the stove left plastic pieces wrapped around the screws. The installation company should have verified that the stove would have been able to slide on the plastic feet so that the stove could be moved in case the homeowner needed to turn off the gas or whatever. Several attempts were made to contact ***** Lewis regarding the poor installation and in our conversations via text and phone he has refused to take any responsibility for the poor installation of these appliances. I would like help to repair the flooring damage that was created by his company’s errors.Customer response
08/24/2022
* ****** **** ** **** ****** I had filed a complaint against Leon and Louis Services. My number i* ********* I just wanted to let you all know the complaint was closed. They never responded that I did get a response in the mail today. It was just a check for $300. There was no explanation or anything. It was just check refund. Check so I just wanted to let you all know you can contact me by email or phone.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.