ComplaintsforAbatement Solutions Technologies
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Complaint Details
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Initial Complaint
07/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Contacted the business for an estimate and was advised by ***** ****** they needed to see the area to give a proper estimate. Called back and left a message for ***** on July 1. Did not receive a call back. Called back on July 7 and spoke to ***** about getting an estimate. ***** advised they had a standard pricing and did not need to see the area. He advised he would mail the estimate. We hung up and I remembered a question and called right back. I left a message for him to call me back because I forgot to ask him a question. He has not called nor sent the estimate 11 days later.Business response
08/03/2022
Pursuant to my conversation with Mr. ******* at the Better Business Bureau, we addressed Ms. ***** concerns in the following manner. Mr. ****** responded by mailing a new copy of the quotation to Ms. ***** on July 27, 2022. Additionally, Mr. ****** contacted Ms. ***** on July 27 and August 1 to follow up with her regarding any questions that she may have. Mr. ****** was unable to reach Ms. ***** via phone. He has not heard from her as of this morning. He looks forward to clarifying any of her questions regarding the quotation.
Abatement Solutions Technologies strives to meet customer expectations in terms of timeliness of quotations and the subsequent service that we deliver. Please contact me via email at ********************** or phone ***** ******** should you have any additional questions regarding this matter.
Thank you.
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Contact Information
444 Terry Blvd
Louisville, KY 40229-4057
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.