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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car to the shop on Monday they did a free diagnostic told me they had to do a full diagnostic to see what the problem was for 2 hundred and something bur if they fixes my car it would be free. So they called me and told me what the full diagnostic said so I told them to fix it which costed me 934.46. I picked it up on Tuesday around noon about 535 that evening NY check engine light was back on and my car was ticking.. So I called talk to ****** and she told me to bring it back but I told her I couldn't until Thursday when I was off cause I had to work.. Thursday I called to see what was the best time to bring it and talked to ***** he said 3 get there at 247 car wasn't looked at until 415 maybe mean while another lady came in complaining about her car and that she was calling her lawyer.. For them to tell me 5 minutes later that it is something else wrong with my car.. So I asked why yall didn't see this when yall suppose to do the full diagnostic on Monday.. ***** said because once the found the first thing they stopped and fixed that l.. But again like I asked him why yall did see this on Monday when doing the full diagnostic and I just paid almost a thousand dollars and my car not fixed all the way and wasn't ticking when I brought it to yall.. ***** also stated I needed to take it back to where I got my tune up done at.. But I don't understand why I need to take it back to him when yall was suppose to do a full diagnostic and should of told me everything that was wrong with it on Monday.. Not fox petting and I have to come back 2 days later and it's something else.. How? I can take a refund or just fix my car right.
Business response
11/21/2023
We reached out to Ms. ***** and followed up on the situation. An individual that she knows had previously worked on the vehicle and the car was driven for a period of time with a spark plug that had the gap totally closed which can wash the cylinder out with fuel. Our "diagnostic charge" should have explained that we removed all 6 of the new spark plugs and re gapped them to the manufacturers specifications. We also took a picture of the screen on our diagnostic tablet showing the many codes that were present when we first received the vehicle. We did not create a ticking in the engine by what work we performed. The ticking could be a result of previous work performed incorrectly on the vehicle. We did not notice a ticking when we inspected the vehicle and Ms. ***** agreed that there was not a ticking when she originally picked up the vehicle.Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Originally went in for a oil change. They expressed I had an oil leak and should get it looked at. After the diagnostic, they said the car had a number of problems. The main being the oil leak. After thousands of dollars worth of work. From them replacing and oil pan to my oil sensor. The oil light randomly came on and my car shut off on me on the highway. I took it to ********e and because of the low oil. It did more damage to my engine. They expressed I needed to take it to the dealership. This has been a huge waste of time and money. I strongly feel taken advantage of.Business response
09/28/2022
Please contact us and we can recheck the problem that you are experiencing. All of our work is backed by a warranty valid at our Meineke locations. I do see where we have done a couple of repairs to solve oil leks and oil level issues as well as a lot of other no-related suspension and maintenance work. We can help get to the bottom of the leaks. Call **** *. at (************Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July the 13th of 2021 I took my Car a 2015 GMC Terrain to MEINEKE care center at *** **** ******** because the windshield wipers wasn't working .Meineke Charge me 496.83 dollars for the repairs which I paid in full . On January the 3rd of 2022 I went again to the store for the same issues with the Windshield wipers and again the wipers were not working . The store employees were not honest with me because they could not repair the wipers due a Linkage Assembly failure reported by the manufacturer. The Vehicle is part of a Recall issued By GM on March 17 of 2022 See Document attached . I had to take my vehicle to *** * tire and they were able to fix the Wipers .Business response
04/12/2022
Please provide the receipt from *** * so we can evaluate.Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Meineke is trying to get me to surrender my car for repairs that they never service. Monday, January 17,2022 my car was dropped off @8:00am picked my car up after work only to discover that engine light is STILL ON, STILL MAKING NOISE, STILL HESTITATING to start when putting gas in it. Company is affiliated with ******** ********* ******** in which they take out payments for services. However, I didn't receive a receipt or asked to sign anything. I was called 15-20minutes later asking when could I pay the $750....Currently, I am being harrassed with calls from ***** at Meineke everydayBusiness response
01/24/2022
This customer took her car without paying the bill. We were attempting to get paid by her warranty company, *** and they declined because she didn't pay them. See the common denominator? We are in the process of collecting the amount for working on her car and will either press charges, get a mechanics lien and sell her car for the amount owed, or take her to small claims court if she does not return to the store and pay asap!
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.