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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 5/10/24 had oil change appt, returned to GA oil leaked out . Called store to notify of problem, they asked me to have it towed to nearest Meineke pd $84.50 my CC. Complained on store review *** ****** called me from an unknown # to advised he refunded my CC, I asked for the last 4 digits of card refunded. VISA ****.... It is not my card # & I advised ** ******* He said he would call me back & I have not received a call back to date. I wrote another review on the store website & still no reply or response about my refund.
Business response
06/20/2024
As per the attached invoice from the customer has already been refunded back to the original payment method. No further refunds are approved.
Thank you
Customer response
06/25/2024
Complaint: ********
I am rejecting this response because: You did not refund my credit card MC **** that I used to pay for the tow, instead you refunded credit card VISA **** that is not my card. The reviews make sense now, that I have read them on how you treat your customers that file a complaint but the ones that give you praise you answer quickly. You may choose to not resolve in correcting this error but GOD is looking at everything we do & how we treat people. You will loose more than $84.50 in the end. I will continue to write a review each week to let consumers know that this business is dishonest & doesn't do the right thing PERIOD. My next step is WAVE 3 then the Atty General of Ky.
Sincerely,
***** ****** *******Business response
06/28/2024
We can only refund the credit card that paid the bill. You will have to contact your family member that owns the credit card that paid your bill and get the money from them.
Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
At the beginning of November I took my car to this company for a check engine light. I paid $1997 for it to be fixed. The light came back on. I got the code read at ******** and took it to them and told them it was the same issue as before. They took it and told me it was a different code and a different problem. I paid them to fix it and the light came back on the same day I got it back. I just took it back to get it fixed this past Thursday and told them the still problem is going on. Before I took it to them, I even took it to another mechanic and paid 128$ for them to run a diagnostic on the car to see what the problem was and they said it was the same exact thing. They kept it for two days and even drove it around and said that it was fixed. I drove the car for a day and the light is now back on reading the same code. I just want my car fixed and I would like half of the payment reimbursed to me. I would also like my money I paid the other shop for the diagnostic reimbursed to me.Business response
12/08/2023
This vehicle is a California model and we installed a 48 state compliant catalytic converter on it. *** ****** ********** looked at the car this week and identified this and replaced the catalytic converter under warranty at no cost to the customer. He is satisfied now according to my staff. We apologize for the inconvenience.Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
20 November 2023, the day of my scheduled induction for child birth I had an appointment early morning to replace worn brake pads. They just started rubbing and yet to make any groves in the rotors, it's why I was there, they insisted on replacing the rotors which wasn't needed, and refuse to replace only the paths they tried to scare me and say that it was unsafe to leave but refuse to work with me now I have to drive back to pick my husband up from the multiple sclerosis clinic where he was getting his infusion and that's why we couldn't replace the brakes ourselves because of his multiple sclerosis and he travels for work so he's been out of town he's home for the baby to be born we have a scheduled appointment to replace the pads they refuse to now it's the week of Thanksgiving nobody can fix it I don't have the money to replace the rotors and now it's Monday and he has to go back to work but now it's unsafe to drive because the rotors have been so heavily damaged just driving back and forth picking up the children and go into it from the hospital this past week on Thanksgiving. We didn't get to have a Thanksgiving because we were at the hospital and now the week after has been ruined because my husband can't go to work until he gets his brakes fixed our only vehicle is unsafe to drive simply because the guys at meineke refused to replace the pads because I would not accept the upsell... It is a disloyal dishonest unethical business and we have contacted a lawyer and if it's going to cost us more money to fix the damage that they could have prevented then we will be seeking damages and penalties and the amount of mental distress they have caused me during this time Of childbirth and Thanksgiving when they refuse to help a pregnant woman and try to take advantage of her. They need to fix my car for what it would cost to change the pads because that would have prevented all of this damage that has now been incurred.Business response
11/27/2023
Since she has retained counsel, we can not comment. Her attorney can contact us at their convenience.Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have paid this company $2700 to fix my car. I am now back for the forth time. They have stated it has been fixed. I have received a 2nd opinion and they have stated it is not fixed. I would like half my money back and my car fixed to compensate my time.Business response
01/31/2023
To the best of my knowledge this was resolved on 12/8/2022 a day after this complaint was filed. We installed a wastegate solenoid for free
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.