14 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Annette B
1 star07/20/2024
I wish I would’ve never gotten a mortgage through Republic Bank, I wouldn’t if I was anyone to use Republic Bank I’m even being charged an annual feeReview from steven a
1 star06/28/2024
I closed my account with Republic bank on June 13th. The bank manager Shane left the account open and allowed transactions to continue and the bank Robbed me of $600.00Review from Amanda D
1 star02/12/2024
I got charged twice at a coffee shop through this bank and they tell me it’s the coffee shops fault and my dispute was denied, even though on the coffee shop side they only had one transaction for me. The bank said I have to take it up with the coffee shop and Republic refused to refund my money. The manager at the coffee shop has went out of her way to try to resolve this with the bank but they refuse to help. I was told by the dispute team that Republic Bank doesn’t resolve any disputes with “goods and services” that has to be resolved with the company. ??Review from Clint F
1 star10/19/2023
My wife’s uncle passed away and has an account at this crappy local bank. They made us fax (FAX!) documents to them 10 times and kept saying they were lost. Still refuse to send the balance of the account so we can close the estate after two months. Egregious behavior - they are just holding onto our moneyReview from Susan S
1 star09/15/2023
Save yourself the headache don't Bank here! My experience has been horrible. Bankers take a personal interest in your accounts. My accounts are frozen for NO real reason! Everyday getting told something different! Trying to close my accounts and move my $ to NO avail. I have NEVER experience anything like this this is awful! Basically boils down to Banking While Black! This Bank is the worst bank in the USA!Review from John M
1 star01/09/2023
No longer can use change machine for coin counting unless you have an account, wtf, SMH, not good customer service, not using this bank for anythingReview from BRADLEY C
1 star11/14/2022
Rupublic bank sucked me into false hopes on great loan terms. From day one of the process the goal post was being moved. Last straw was the loan rate never being locked. Now that I have a new lender republic bank is refusing to transfer the appraisal I paid for the new Lender. Will never do business or recommend Republic to anyone.Review from vernetta d
3 stars08/06/2022
I have been hung up twice and when it ask for the last four digits of your social security number they hang upon. I wanted to know the told debt owed because I am possibly filing bankruptcy and the aw firm was needing a statement. When I go to the website which (Net Credit.com) I cannot remember the password. When I sent an email telling them that I can't open up the rest password email they sent me, they resends the same thing. In order for the law firm to include them in my creditors they need a statement showing exactly what is owed, although one young lady did tell me verbally what was owed. This was very rude of them not wanting to speak or assist me.Review from Sherree K
5 stars06/30/2022
Donna ********* *** at the Poplar Level location is a Bona Fide "ROCK STAR"?? If looking for that neighborhood bank feel, Donna *** is the personification of that exactly. Donna has been there for me on several different occasions and ALWAYS come through for me. She is, without a doubt, THE ABSOLUTE BEST when it comes to "The Neighborhood Banker". What on earth are you waiting for~ get on the phone, get in your vehicle ~ Give DONNA a call and ENJOY the banking experience of Your DREAMS??Review from Holly F
1 star05/24/2022
Used to be a great bank at least I thought so, apparently the employees could careless about their customers, because who needs customers? Rude and condescending employees on more than one occasion. Sad. No star would be appropriate. Going to find a new bank.
Customer Review Rating
Average of 14 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.