Business ProfileforUSA Bridal

I went into USA Bridal at the end of July to find a wedding dress. I had an appointment to go in. When I got there I received terrible service in which I tried on 7 dresses on my own with my bridal party before a consultant even came over to help us. When a consultant did finally come over to help us she was rude and acted like I was a bother. She came over long enough to reclip the dress in the back stating that my maid of honor was doing it incorrectly and then walked away again. I finally settled on a dress and took it over to check out. I was told I could put it on layaway and pay it off whenever I was ready. I put a $270 down payment on the dress. The consultant told me I could go on a payment plan if I wanted or I could just call and pay it off when I was ready to pick it up. I called on October 24th to pay off the dress. ****** answered the phone and spent a few minutes trying to find my dress in the system. It was under the wrong spelling of my name. She then proceeded to tell me that the dress had been put back and my deposit had been forfeited because it had not been put on a payment plan and paid off in 60 days. I informed her that I was not told that. She told me there was nothing I could do and I would have to call customer support on Monday. I called customer support and spoke with ******, who continually talked over me while I was trying to explain the issue. She said it was in the contract I signed that the dress had to be put on a payment plan and paid off in 60 days. I told her I wanted a copy of the signed document sent to me because I didn’t recall being told I was signing any contract the day of purchase. Not only was I not told I was signing a contract but I was also not given a copy of it if I did sign one. I told her that I didn’t even receive a phone call or email stating that the dress was to be put back. She refused to refund my deposit and said that all of her employees have been there for years and wouldn’t have misinformed me.