ComplaintsforVillage Car Wash
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The employee turned the pressure water sprayer on as I was leaving the car wash and the water sprayer nozzle damaged both doors and the quarter panel on my vehicle. And I filled out a form there with my contact information and I never received any response from the owner. Then I finally got the owners phone number and he refuses to do anything about the damage to my vehicleBusiness response
08/13/2023
This issue happened in one of our self-wash bays where all of the car washing equipment is handled and operated by the customer. There is no employee involvement at all.
The employee who was on-site when this incident occurred stated that he did not manually turn on the water in the bay. There would be no reason to do so if a car was physically still in the bay, as there would be no obvious indication that they were even finished washing their car.
Customer response
08/14/2023
This was not my fault. When I finished washing my car the employee of the carwash personally explained to me that he turned the "pressure down" to the water sprayer and that's when the water sprayer flew out and did the damage to my vehicle. And I filled out a accident report form there inside the office of village car wash before I left.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
9818 3rd Street Rd
Louisville, KY 40272
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.