ComplaintsforPayment Alliance International, Inc.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used one of their ATM's in Montpelier, Ohio (That was my first mistake). The machine read, '$2.50' to use it and for every transaction. That's fine. I use the machine for 1 transaction and check my statement the next day and I have charges for $2.50, $2.50, and $3.24 for a total of $8.24 just to use the damn machine. I'll probably never get my extra $5.74 back but if nothing else, beware, don't use their machines because you will get scammed too.

  Business response

  09/09/2024

  I tried calling the number listed and there is no email. But sounds like atm had a percent surcharge not just a Flat rate. But hard to tell I have no idea of what atm was used. We have over 250,000 atms we process throughout the United States. 

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cash app keeps allowing money to be withdrawn without authorization and says contact merchant but there is no merchant. It has to be a employee

  Business response

  08/13/2024

  I emailed the customer tried calling but no answer.

  Hello,
  See complaint
  
  Cash app keeps allowing money to be withdrawn without authorization and says contact merchant but there is no merchant. It has to be a employee
  
  In order to get this refunded back to you, reach out to cash app and speak with a compliance officer and let them know you need to file a Regulation E Claim this is Federal Law when shorted at an atm. If someone is using your card without authorization you would also have to dispute this with cash app and also file a police report. I hope this helps with your situation.
  
  Thank you 

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  HIDDEN FEES at PAI ISO ATM. They charged an extra $2.50 In addition to the $3.00 foreign ATM charge that I was informed of!! Total of $5.50 charged to withdraw $20.00! Scammers!

  Business response

  07/30/2024

  Spoke with ***** and explained to her how the foreign fees work on atms that are out of network with the financial institution. The bank will charge an additional fee which is called a foreign fee. 

  She was going to get with her bank on this transaction. 

  Customer response

  07/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***** 

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• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have an atm charge on 7/6 from *** *** *** *n Brighton beach, NY for 41.75. I did not use my card here, nor did anyone have access to my card at this time, and the card is still in my possession so was never lost or stolen.

  Business response

  08/05/2024

  I emailed the customer letting them know procedure to follow. 

  Sent to **********************

  Hello,

  I received your message from BBB concerning your issue below. This would be something you would have to dispute with your bank and speak to a compliance officer. Also, if you feel this is a fraudulent charge I highly recommend you file a police report as well.
  
  I hope this helps.
  
  Thank you 

   

   

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My bank was hit with a fraudulent atm charge all it says is “ATM AT PAI” they checked my balance then withdrew the money without having my physical card and wanna know how that was done and if I can get video or something

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 3, 2024 I used my **** ** ******* card at an ATM at a Harvey, IL location to withdraw $120 dollars. The machine limed out on my transaction and did not give me any money. I used my card again and received $120 on the second attempt. When I checked my account I discovered I was double charged. I was charged $122.99 plus 2.50 for the first attempt where I didn't receive anything. I have tried disputing the charge, emailing the company, and calling. BOA said it's on the company to provide proper proof, I get not reply from email, and the phone hangs up on me. I need my money back. This type of service should not happen.

  Business response

  06/21/2024

  Sent this in an email to card holder

  Hello,
  *******, we received a message from the BBB about a complaint you had submitted with them about a not receiving your funds at an atm. Unfortunately, we do not issue refunds but the procedure to get funds back is to file what’s called a Regulation E Claim with your card issuer. This is federal law anyone using atm’s and they are shorted this is the procedure. If you have any questions with regards to the claim, you will need to Speak to a Compliance Officer with your Financial Institution. I do apologize for any inconvenience this may have caused. 

• Initial Complaint

  05/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  05/08/23: $44, $2.00 05/30/23: $183, $123, $2.00, $2.00 07/10/23: $83, $203, $2.00, $2.00 07/25/2023: $23.50, $2.00 During this time frame, I was displayed and due my account being joined with my mother who is the main cardholder to which she has the login information to check our checking/saving account. Me and my mother created a joined checking account when I was in high school and have had it since. Due to me being displayed, I did not and do not have a relationship with my mother outside of our joined checking account. I am not and do not have access to the login information in order to check specific transactions. However, I noticed about a few days ago on my balance inquiry that my total amount was substantially lower than it should be. For this, I had to reach out to my mother to gain access to which somehow ended in an argument and led me to reach out to my dad who is married to my mother. I asked him to ask her for the login information for me to which she did eventually, I looked through my transactions and noticed these unsolicited charges. I am currently moving place to place as much as I can, and this would be a huge blow to my financial situation which is putting myself into a mental breakdown due to all of the many stressors surrounding this issue! I REALLY need that money and I'm explaining my situation as embarrassing as it is but that's just how dire I am to resolve this issue. My email address is *********************** and my phone number is ************. I tried to reach out to the company via phone call, but I could not get through to a rep to which I assume because they are more than likely scamming, they are making it difficult to reach anyone!

  Business response

  05/22/2024

  I have tried several times to reach out to customer and have gotten no response. But after reading the complaint this sounds like a matter she needs to take up with her bank or may have to get Police Involved.

  Customer response

  05/23/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have not received any form of communication from the business so that is a false statement. My email address is ************************ my phone number is ************. I have no record of communication from this company and will gladly obtain phone records for proof. Lastly, the first step that was taken included attempting to contact the company, but it was to no avail. Next, I contacted my financial institution which led me to file a formal complaint to the BBB. I would just like to have my money sent back to me because not only have I ever used your service, but I have never heard of the company up until I saw the unsolicited charges on my bank statement. 
  
  Sincerely,
  
  ***** *******

  Business response

  05/23/2024

  I spoke with ***** and explained the procedures to follow in order to try and get funds credited back to her. First would be to File a Regulation E Claim with her bank and also to file a police report due to fraudulent charges on her bank card. Also I gave her the ext for our Reg E Disputes dept. 

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 24th in the amount of 25.50$ at 4:18 in trion Ga I was trying to withdraw some money From ATM and before I could grab the ATM sucked my money back Inside and still charged my card for the transaction I’ve been waiting on store owner to contact me about it and it’s been almost 2 weeks now so I’m filing this complaint on behalf of my self

  Business response

  05/23/2024

  I have tried to reach out to customer and have gotten no response left detailed message with our call back number and to let him know to File a Regulation E Claim with his Financial Institutions to get funds credited back to him. 

  Customer response

  05/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  My financial institutions won’t credit anything back to me and have told me to file the complaint with the owner of atm to get my funds credited back to my bank account that if needed I could provide you with my information to ensure funds would be credited to my account 
  Sincerely,
  
  ***** ********

  Business response

  05/24/2024

  Called again and left voicemail with ***** and explained the procedure on filing a Regulation E Claim and that the atm owner is not responsible to give him the funds directly. 

  Customer response

  05/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I thought this was a regulation claim call me at ********** or email me at **************************
  Sincerely,
  
  ***** ********

  Customer response

  05/24/2024

  Date Sent: 5/24/2024 9:42:05 AM
  
  Complaint: ********
  
  I am rejecting this response because:
  I thought this was a regulation claim call me at ********** or email me at **************************
  Sincerely,
  
  ***** ********

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The atm in bangs Texas took my card and during the transaction process it seemed to have frozen up. It wouldn't give me my card back for a very long time and when it finally did it said the transaction was canceled. I later looked at my account and realized the atm withdraw was showing to have worked and it wiped out my bank account. It took 225 dollars from me which was all the money I had to my name. I'm stuck in a town now with no money and no gas and there us no way to get my money returned back to me for at least 7 days. I don't understand why the merchant holds they bank accountable when it's not their fault. The atm owner should be the one responsible and they should have an option to give us our money back immediately. I'm walking alone on the streets of an unfamiliar town right now with no money for food gas or shelter. I have no family or friends I can call and I'm 4 hours from my home. I will probably lose my job over this and there is no phone e number to contact the atm owner that is 24/7 and this is another inconvenience. After this experience I will NEVER use an atm again!

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently received 2 charges from this company. I went and researched the company and it said that they process charges and atm transactions. I disputed the charges and have been denied to get my money back! No one else had my card and I didn’t use it when it said I did. I know this because I had in the hospital with 3 of my children for a week at this point!! These people took part of my rent money and provided my bank institution some type of false documents to back up their claim. I am livid !!Watch out for this scamming company!

  Business response

  06/19/2024

  Hello,

  I did reach out to the customer explaining the procedure to get her money back which involves her Card issuer and or the ****** ********** due to fraudulent charges being made from her card or stole the Identity of her card. She was not happy with my response not sure what else to do on our end.

   

  Thank you

   

  Customer response

  06/19/2024

  
  Complaint: ********
  I am rejecting this response because: I have never received ANY type of communication with this company or this person. If this is true, please provide evidence that we have corresponded in the past. I have already went through my bank institution and had my informant card switched over. I tried to contact this company myself, with no success. I’ve also done the appropriate research and found that this could in fact actually be a fraudulent company, that has dozens of the same complaint across the country. Maybe the next  course of action would be to file a police report towards this company. This is my hard earned money that has been stolen and I will not take it lightly . I truly hope we can resolve this in a positive manner.
  
  Sincerely,
  
  **** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩