Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Streamline payments was a previous merchant company we used and cancelled services. We have been leaving messages which have not been returned ,we have tried calling,have waited on the phone for over a 60-90 minutes just to get disconnected.There is no way to get through to anyone.We have been charged monthly $48.87 since cancelling ( which now has been years) Stop payments has been on my on STREAMLINE PAYMENTS and STREAMLINE PAYMENTS for $48.87 and they somehow still take the money.I receive monthly statements of debits.I was advised by the bank to reach out to the BBB.
Business response
10/30/2023
Mr. ***** was a client and did have an open account. For fraud protection and the clients’ protection require a signed cancelation document prior to making any changes to an account including closure. We apologize that Mr. ***** was unable to reach our office directly. Most all our clients have a relationship with our local representative that they can contact directly. Unfortunately, calls to the 24-hour support team were not routed/forwarded to our sales support team. That has been addressed.
Upon receiving Mr. *****’s complaint on 10/20, we immediately reached out to Mr. ***** several times over the last week via email at ************@verizon.net, and phone calls ************ and ************. The second number is listed on the agreement. We have not received any response.
We have closed the account and Mr. ***** will no longer receive statements or fees.
Customer response
10/30/2023
Complaint: ********
I am rejecting this response because: I have not received any emails nor voice mails. We do not have a *** phone number, This company has a history of not closing accounts to get paid for no services rendered. My fees should be refunded immediately.
Sincerely,
******** *****Business response
10/30/2023
Mr., *****,
We received your response to our BBB reply. The email provided by the BBB complaint is "************@verizon.net". You can see our attempts below. Again, we apologize that your requests were not properly communicated to our office.
Your account is closed and will no longer be charged. Your message requested a refund. We can refund account fees as of the beginning of the calendar year, January through September. This amount is $508.83. Please feel free to reply to this email or reach out directly to me on my direct office line at ###-###-####.Thank you,
***** ******Customer response
11/01/2023
Complaint: ********
I am rejecting this response because:I have not had Streamline for mor the 9 months. It has been year. They have acknowledged they are wrong wrong.
They will have to refund the money they stole from me for years.
BTW Streamline owner is a local business man who came into my business and admitted he was getting paid monthly and knew the account was closed.
Sincerely,
******** *****Customer response
11/07/2023
Complaint: ********
I am rejecting this response because:
I have not had Streamline for more the 9 months. It has been year. They have acknowledged they are wrong wrong.
They will have to refund the money they stole from me for years.
BTW Streamline owner is a local business man who came into my business and admitted he was getting paid monthly and knew the account was closed.
Sincerely,
******** *****Initial Complaint
12/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am the owner of ***** ***** and have been trying to cancel my merchant account with Streamline Payments since July 2021. I have faxed and called them but they have continued to charge me monthly fees totalling $149.68. I want them to cancel my account, stop debiting my account and refund my checking account $149.68Business response
12/29/2021
Ms. ******,
The ***** ***** account was closed on 11/2/2021. We did receive a fax for closure, but the document received was illegible and verification is required prior to closing an account. We examined our phone records but did not receive any calls from a number which match the daytime phone number on your request. We closed the account on 11/2/2021 when we received notice from the processor. No other fees were charged to your account as of that date. You received a credit of $142.62 on 12/22/2021 for the fees charged from 8/1/2021 through 11/2/202. We strive to provide outstanding services to all our clients and apologize that we were unable to close your account in a timely manner.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.