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Find a Location

Commonwealth Credit Union has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Commonwealth Credit Union

      3704 Frankfort Ave Louisville, KY 40207-2557

      BBB Accredited Business
    • Commonwealth Credit Union

      PO Box 978 Frankfort, KY 40602-0978

      BBB Accredited Business
    • Commonwealth Credit Union

      2126 S Floyd St Louisville, KY 40208-2751

      BBB Accredited Business
    • Commonwealth Credit Union

      600 Boone Station Rd Shelbyville, KY 40065-8594

      BBB Accredited Business
    • Commonwealth Credit Union

      4415 Cane Run Rd Louisville, KY 40216-4501

      BBB Accredited Business

    Business ProfileforCommonwealth Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/19/2015

    Years in Business: 73

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Commonwealth Credit Union is a Kentucky based credit union offering lending & financial services & products.

    Products & Services

    Lending Services, Consumer Loans & Credit Cards, Business Lending , Business Financial Services, Mortgage Loans

    Business Details

    This is a multi-location business.

    Find a Location

    Commonwealth Credit Union has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Commonwealth Credit Union

        3704 Frankfort Ave Louisville, KY 40207-2557

        BBB Accredited Business
      • Commonwealth Credit Union

        PO Box 978 Frankfort, KY 40602-0978

        BBB Accredited Business
      • Commonwealth Credit Union

        2126 S Floyd St Louisville, KY 40208-2751

        BBB Accredited Business
      • Commonwealth Credit Union

        600 Boone Station Rd Shelbyville, KY 40065-8594

        BBB Accredited Business
      • Commonwealth Credit Union

        4415 Cane Run Rd Louisville, KY 40216-4501

        BBB Accredited Business
      Location of This Business
      3704 Frankfort Ave, Louisville, KY 40207-2557
      BBB File Opened:
      11/24/2014
      Years in Business:
      73
      Business Started:
      4/2/1951
      Business Started Locally:
      10/21/2014
      Business Incorporated:
      4/2/1951
      Accredited Since:
      11/19/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:00 PM
      T:
      8:30 AM - 5:00 PM
      W:
      8:30 AM - 5:00 PM
      Th:
      8:30 AM - 5:00 PM
      F:
      8:30 AM - 5:00 PM
      Sa:
      9:00 AM - 12:30 PM
      Su:
      Closed
      Business Management
      • Ms. Karen Harbin, President/CEO
      • Mr. Glenn Griffin, Manager of Operations
      • Ms. Patty Smith, Chief Marketing Officer
      • Ms. Jaynel Christensen, Vice President
      • Ms. Gloria Thomas, COO
      • Ms. Kim Durrum, Vice President of Operations
      Contact Information

      Principal

      • Ms. Karen Harbin, President/CEO

      Customer Contact

      • Ms. Karen Harbin, President/CEO
      Additional Contact Information

      Fax Numbers

      • (502) 564-7205
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/26/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Company imposed a $225 hidden fee and now have imposed an unjust $1012 fee on to my account. They have basically told me that I have to pay their fees via email. I’ve given 3 different people my phone number to try to resolve the issue or have them clearly show what’s being charged or show in my contract where they were allowed to add these charges.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Janet H

      1 star

      08/11/2023

      (Sorry I could not click on 1/4 of a star!) This company yanked me around for an entire week with emails and phone calls which I had to initiate! Trying to secure a car loan, I trustingly applied with this company online. Their emails could only be replied to via code #s which never worked. Phone calls would result in reps not finding my applications EACH AND EVERY day. After adhering to all questions truthfully, copies of personal documents sent, having a substantial downpayment, good credit, car dealer also following necessary procedures, I'm told I'm approved BUT need to drive an hour (+gas) to the nearest branch for a "little further information in person". The new car is on hold for one more day! I am stunned when no further information is required from me after all but then told that CCU does not give loans on rebuilt cars! COULD THEY NOT HAVE TOLD ME THAT OVER THE PHONE? A whole week has been wasted with this outfit, a lot of experience with ineptness all around! Went to my bank and the loan sailed right through with no hitch! LIVE AND LEARN! Let this be a warning to the wise!

      Commonwealth Credit Union Response

      08/18/2023

      This letter is in response to the complaint filed by Janet Hogue-Dearth. Due to the personal details needed to discuss Ms. Hogue-Dearth’s complaint, we will contact her directly to review the concerns. We attempted to contact the member via phone and email. However, the concerns were originally addressed on 8/9/2023. Should you have additional questions, please let me know. Thank You, Debra Boggs

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

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