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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company imposed a $225 hidden fee and now have imposed an unjust $1012 fee on to my account. They have basically told me that I have to pay their fees via email. I’ve given 3 different people my phone number to try to resolve the issue or have them clearly show what’s being charged or show in my contract where they were allowed to add these charges.
Business response
03/29/2024
See AttachedInitial Complaint
11/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I completed a transaction using ***** **** to pay for a product using my CCU debit card. When it came about that I had been scammed and the person on the other end had committed fraud by non-delivery of goods, I began to take the proper steps to get the issue resolved. I first began by contacting those at apple support who then transferred me to ***** *** ****, who then began an investigation into the fraudulent account in question. The person I spoke to at ***** *** **** then advised me to contact my bank in order to get help with filing a claim to get my money back. I then contacted CCU in order to start the process of filing a fraud claim, where I was essentially pushed around in multiple directions where no help was found. In the end, I was continuously told that there was nothing they can do for me, and was told it was due to the rights and protections of ***** **** or ***** *** ****. So I took this information to ***** **** and ***** *** **** and they assured me that there was nothing stopping my bank from filing a claim. The representatives spoke to me as if I had no idea what I was talking about. This was incredibly frustrating as I had spent much time and energy researching the situation. All I request is to use the insurance services offered by the bank and to receive my money back. If this cannot be done, I will have no other choice but to take my services to another bank. I have been a customer of CCU for many years and am continuing to use them while serving in the military. After $560 lost, I am truly disheartened and disappointed with CCU and its employees and associates.Business response
11/22/2021
While we hate that our member suffered a loss at the hands of a dishonest person/company, the transaction was made with cash and there are no dispute rights for goods and services purchased with cash.
Holding ***** **** on your phone is the same as having currency or a gift card in your wallet. Transactions performed using ***** **** as well as other similar applications are much riskier than traditional methods of payment. Essentially, these cash transactions should be used only when you personally know the person you are sending money to.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.