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Complaint Details
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Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid $9200 for a 6 foot wood privacy fence. The fence immediately started to detoriate including cracks, bowing, rotting of the wood. I have reached out to owner multiple times. He has fixed about 30 pickets and promises to make it right but issue has not been resolved. Fence continues to fall apart. The fence appears to have been standing for years and it has only been 2 months. I am requesting a refund and if not resolved between 2 parties I will pursue legal action.Business response
05/25/2023
After the customer originally contacted us in regards to the Pine Wood Pickets twisting and also the Pine Knots in the wood pickets. In an effort to "Make It Right" we replaced 125 of those original pickets out of the 775 picket total. She contacted us again and upon inspection Michael Frazier (the owner) agreed that he would replace another 30 wood pickets and pay a portion of the future stain for her fencing. The customer called again stating she did not feel comfortable with the remaining Pine Wood Pickets and the likelihood that they too may twist. We then sent a request to her that we would replace all the Pine Wood Pickets with Red Cedar Wood Pickets that are double in price in an attempt to further "Make It Right". We explained to the customer that this is a bad batch of "Pressure Treated Pine Wood Pickets that was purchased from our supplier. We have not heard from her as to whether this solution is acceptable. Understand, we do not make the product (wood pickets) used, but are willing to give the customer a fence they are satisfied with.
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Contact Information
1282 Old Fern Valley Rd
Louisville, KY 40219-1961
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.