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ComplaintsforA Sam’s Firewood
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Complaint Details
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Initial Complaint
12/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I found him on ****** that he sold good seasoned firewood and that he was dependable. I ordered 2-rics of wood Oct 18th 2021 for $190 ($80/ric plus $15 delivery and stacked) On October 23rd he delivered it while I was gone so I put the cash in my grill like we had agreed. I sent pictures where I wanted the wood stacked. When I got home that night I saw that it wasn’t even 1 ric of wood. I called and texted him which I have proof of all the texts and phone calls. He texted and apologized he would get the rest of the wood to me later the next day. He didn’t show up so I texted him asking when he would be there and he texted saying later that evening (October 24) he never showed nor did he message me. Monday the 25 I texted him again he said his reverse went out it would be a couple days. Nov 1, 3rd, 4th and 6th no returned calls or texts. Finally on the 6th I asked for a refund. I called and talked to him on Nov 12 he said I would have it before the weekend of the 19th. It came and went. I posted a review that he not only didn’t deliver what was promised but also strung me along. Today I called him (December 8th 2021) and asked when he would be able to deliver the other ric he owed me and he said”You’re the one that wrote that ******** review about me **** you” than hung up on me. I left him a voicemail saying that the review is true because he hasn’t delivered my wood that I paid $190 for and that I would remove the review once I got what I paid for. He texted me that I am they only one in 5 years that says he shorted me wood. I have not used but two pieces of his wood which won’t burn which is supposed to be seasoned. It’s not. There are others complaints that he isn’t delivering seasoned wood. He was/is unprofessional. I would like my money back($190) an apology and he can have his wood back.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.