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Find a Location

BAREfit Adventure Training has 1 locations, listed below.

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    Business ProfileforBAREfit Adventure Training

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1217 Logan St, Louisville, KY 40204-2422
    BBB File Opened:
    6/26/2018
    Years in Business:
    10
    Business Started:
    8/1/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Rob Bratcher, Managing Member
    • Ms. Dana Bratcher, CFO
    Contact Information

    Principal

    • Mr. Rob Bratcher, Managing Member

    Customer Contact

    • Mr. Rob Bratcher, Managing Member
    Additional Contact Information

    Fax Numbers

    • (502) 939-0444
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/19/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    A person with the first name “***” texted me saying he was offering $100 toward some workouts at his place of business “Barefit” I was told he needed my credit card for a $10 processing fee. He used that credit card information for a $176.99 charge and I have not received any of the promised gym training he told me I would be able to take advantage of. After requesting this charge be removed from my card, he said he would not and that he is not responsible for “unused gym memberships” I did not agree to a gym membership. He required online forms be filled out and this person is basically scamming me for money and trying to offer a trial session as compensation when I am a busy person and can not even figure out how to use his trial membership much less deal with the stress he has given me trying to have this membership refunded that I never agreed to.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anna H.

    1 star

    10/04/2022

    What started out as a good experience ended in disappointment. After losing a coach it began to feel a bit unorganized at no fault of the coaches (I imagine there were not enough coaches for the amount of classes that were being held). I made the decision to pause my membership and train for a half marathon to give the gym time to hire another coach. I sent a request to the owner to pause my membership on 9/7. On 9/12 I was charged and I addressed the fact that I was charged again on 9/12 and requested again to pause my membership. I was charged again on 9/19. At this point I requested to pause my membership for the third time and to be reimbursed for 9/12 and 9/19. I was told by the owner that he would "fix that now". I was once again charged on 9/26 and had still not been reimbursed for the 9/12 and 9/19 dates. At this point I became very frustrated and requested to cancel my membership and requested again to be reimbursed for now three separate charges. During this entire encounter I had attempted to contact the owner by phone, which was never answered. The voicemail stated to send an email therefore I emailed the owner as well. When requests were made to talk by phone I was told I would have to schedule a time to do so and was sent a link. I was then reminded by email of the 30-day cancellation policy and was told the cancellation would total $176. I had already been charged $132 since requesting to cancel and the owner stated the additional $44 would be waived. I agreed to this as at this point I wanted to be done with the situation. I completed the exit form on the same date this agreement was made (9/27). I was again charged on 10/3. I once again attempted to call the owner, messaged the co-owner, and emailed the owner. On 10/4 I received an email that the charge from 10/3 was reversed which I can't yet confirm/deny. I am now having to cancel my card to ensure I do not have to continue dealing with this. This was such a disappointing end to this experience.

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