ComplaintsforLittle Big Playroom

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a ball pit from this company on November 24, 2023. The style I purchased was on back order and scheduled to ship on December 4, 2023. I received an email on December 6, 2023 notifying me that the shipment with my order was "help up in customs" and would be delayed. I followed up via email on December 14, 2023 and was told "hey, great news! your order is in our warehouse and will be shipped in 24 hours" It was never shipped nor received. I followed up again via email on December 28th and the response was that the customer service rep was surprised my order never went out because it was confirmed to be in the warehouse and she'd check on the issue and get back to me. I have sent 5 emails since this December 28 email and received no response. The number for their customer service does not even work - I found another number on their Facebook page and it goes to an answering machine to leave a message. Not shockingly, no messages have been returned. On January 9, 2024 I received an email notifying me my order has shipped and provided a UPS tracking number. The UPS tracking still to this day - a month later - indicates that "a label was created and is awaiting drop off of package" by vendor. I've sent another email today with no response. UPS has notified me that the label was created but no package was ever actually shipped using that label.

• Initial Complaint

  01/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a ball pit from this company for my triplet grandchildren for Christmas on Black Friday. They promised shipment. I received an email the first week of December promising shipment before Christmas. After this point they would not respond or answer phone. I did not have a gift for them for Christmas. Twice now I have received emails promising shipment. Still no ball pit. They will not answer phone. Worst experience ever !

• Initial Complaint

  12/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My order -Order #******** was placed on Oct 10th through Shop pay and was delivered on Oct 14th to a different address. I got a notification that my order had been delivered but didn't see it anywhere when I went to go get it. I went back and made sure I didn't mess the address up when placing the order, and it was correct. I clicked on the tracking number to look at the tracking history and along the way Fed Ex had changed the address and delivered it to my old address and the proof of delivery picture was the front of my old house. (No idea why - I moved last December and receive packages from Fed Ex frequently) I called Fed Ex and the representative I spoke with told me to go to that address. My husband drove up there and nobody was home and there were no packages. I emailed Little Big Playroom on Oct 16th and explained what happened and sent screenshots of the order/order number along with all the tracking and proof of delivery. I got an email back from Ben saying they would look into it with Fed Ex. I emailed them on Oct 20th to see if there were any updates. On Oct 23rd I got an email from Fed Ex India saying we would have to contact Fed Ex US, and the original message was Ben asking them to look into the situation. I forwarded the email on to LBP on Oct 24th and got a response on Nov 7th from Ben asking if I was sure the package wasn't stolen. I reminded him that I had sent proof with all the tracking info showing it went to the wrong address, and asked if i could just get a replacement item or a refund because it was clear that whoever got my item wasn't going to send it back. I finally tried calling them on Nov 7th and the number didnt even work. I still haven't heard anything back from them and it's now Nov 14th.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed and order in November and never received an update or the item I purchase. Company does not respond. Scam business

• Initial Complaint

  12/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a ball pit from them during Black Friday with the information it would be delivered before Christmas. I reached out on Dec 18 because it has not shipped and I have no information. When I reached out I was told it will arrive to their warehouse in the next 48 hours and then they will ship in the order of when orders were placed. Once shipped it will be 3-4 business days. They are still saying before Christmas but based on their dates this isn’t possible. There are multiple comments on their social media of this same story and when they reach out they are told these same numbers. They can’t provide me with any tracking number either. I was already charged. They suggested I purchase from Amazon for guaranteed delivery. I asked to speak to someone higher and they said they don’t have any managers or supervisors ect. Also the number listed on the website and social media is disconnected. They have stopped responding to the chat feature as well. They are still selling product and taking orders despite not fulfilling current orders and promising delivery by christmas

• Initial Complaint

  12/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an order for a pink ball pit on Nov. 18th. The company emailed me stating if I want this as a gift I must choose a different color/scheme option. I had to pick a ball pit I didn't want but needed for my daughters Santa gift. I asked for them to give me a credit to order the pink slip cover for the said ball pit. They said no, I will enjoy my ball pit the way it is delivered. The then stated on Dec. 8th the ball pit will be shipped in 24 hours. This was false. It was Dec 15th and I have yet to receive and notification that my non preferred ball pit was shipped. I had to message and post on social media and email to get anyone's attention. They were passive aggressive and had it shipped to be delivered by the next day as social media was being posted on. I then received the ball pit and it is damaged. Now no one will replace the defective item or even contact me directly. I am asking to speak with a supervisor to send me a new ball pit for my daughter's Christmas. This seems to be a scam and they take peoples money yet do not deliver their products until being ambushed. I want a new ballpit delivered or the bottom piece of the ball pit delivered to me asap to replace the damaged item. As well as a credit for the pink slip cover for the ball pit.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The order number associated with my complaint is ********* The product I am making a complaint about is the Boho Earth Tone Triangle on Ivory + 200 Pit Bills. I received such item as a gift, that is, the gift was addressed to ******** **** ****** and my son, who is 7 months old ***** *****. From the packaging, I got the order number and contacted the Company about returning the unopened ball pit, as I did not need it, and requested a gift card instead for $225 dollars, plus taxes, which was what the cost of the item as advertised in or around December 23. The Company rep, ***** responded to one of my emails, stating that after the return was processed, the gift card would indeed be issued to me, the gift recipient, not the gift sender (Carmen Garza). Shaz's email stated, "We have created a return label for you and have attached the link below, Please make sure the ball pit is in its original packaging and brand new never opened. Once we approve your return, we will issue your $225 gift card." Shaz' answer was a response to my previous email, in which I wrote, "I want to return the item to you, which is in NEW CONDITION, and get a gift card in exchange for the return so that I may purchase something else in your store for the price of $225." Being that Biglittleplayroom's customer agent, had replied that a gift card would be issued to me, I sent the item back by USPS with the return label this Company provided to me affixed to it. After sending the item back, **** stated in his January 5 email to me that, "We like to let you know that the GC will be reflected on the Little Big Playroom account from which the order is placed." Because **** seems to contradict himself, stating first that I, the gift recipient, would receive the gift card, and then, the next day, stating that the person placing the order would get the GC, I do not know what to expect, a gift card to me or not. The Company's phone is never picked up, and I need a Supervisor to help me ASAP.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I only received half of my order. I ordered a ball pit and slide and only received the slide. I called and apoke to a customer service agent who said the were going to overnight the ball bit last Thursday since it was a Christmas present. I never received a tracking number. I emailed multiple times and have not received a response. I am very frustrated with this company.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  >>Date of transaction: Dec 22, 2021 / Order number: #******* >>Purchased a ball pit cover that clearly does not fit on product and does not match the size of current cover that came with the ball pit (see picture) >>When reaching out to customer service (for the 2nd time) about wanting a refund because the product was not working out for us, their reply was "We truly understand your concern! Please let us know if you are facing any issue with the last orders you purchased with us. If so, we can assist you with better resolution." To which I've replied with a longer email explaining my issue with the product not fitting. I've sent this same email twice. (see email attachments) and have sent them multiple pictures. I have not received any contact or help from the company on how they can "assist with a better resolution" >>I left a 1-star review on their site that is no where to be found--the only reviews are 4 & 5 stars. The cover is also not available for purchase on their page any longer. >>Product is UN-USABLE so I would like to return it for a refund.

• Initial Complaint

  12/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I ordered a ball pit bundle on October 18th 2021 for $250. My confirmation email said that it usually ships within 3-5 days. I waited a month and still had not received any shipping updates so I emailed customer service and they told me my package had been damaged and they would ship me a new one of my choice. We came to an agreement on a new one and I was told I would have it within the week. I waited 2 more weeks and still received no shipping updates for the new package so I emailed again. I was told that the new package had also been damaged in shipping and that they would ship out another one that day. I then received a $50 ball pit cover instead of the $250 ball pit bundle I had paid for. I alerted the company and they said to keep it and they would still be sending the bundle I ordered. I told the company that if they could not fulfill my order I would like my money back. They assured me they had shipped out the 3rd replacement bundle. 2 weeks went by and I still received no updates on shipping so I emailed again. I was once again told that the 3rd package could not be shipped and I would now need to pick a new design after they had told me it had already been shipped. Every time I inquire about my purchase I’m told it is on its way and then not until I contact them do they inform me they will have to send a new one. I feel this company is a scam and has no intention of sending me my package. I want a full refund for my order if they can’t fulfill it and I have made that clear with their customer service but they just keep telling me that they are sending a new one and then saying it was damaged and they will try again. I have never received a single shipping confirmation from these packages they say they keep trying to send me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩