ComplaintsforGuardian Inspections

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i hired inspection company to do an inspection 08/24/20220. i did not receive a proper inspection that i paid for. they did not turn water on to the tub and if they did they would of found out there was a leak. i went to my basement after taking my first shower after i moved in and it was leaking big time. i looked up in ceiling which was open and it was severely rusted. i had three plumbing companies come out and stated the tub needed to be replaced. that costed about 3000 i also had a pipe from my outside ac unit that was crimped and bent causing restriction in the line. that costed me little over 1000 i have estimates and reciepts and everything we needed to prove their negligence. when **** ****** the owner came to my home, he said he could fix the problem without replacing i asked him if he was a plumber he stated no he was not. i told him 3 plumbing companies said it was not fixable. **** was rude and nasty, he also sent an awful email to me blaming everyone besides taking responsibility for his mistake

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  HIRED THEM TO DO OUR 1ST TIME HOME BUYERS INSPECTION PAID THEM $500 6/20222 TO INSPECT OUR HOME HOME NOT PROPERLY INSPECTED, FALSIFIED ON DOUCMENTS THAT THE FOLLOWING ISSUES WERE CHECKED. HAVE VERBAL AND TXT CONFORMATION THAT THESE ISSUES WERE NOT CHECKED PLUBING ISSUES-SWEAGE AND URINE BACKING UP INTO OUR TUB THE FIRST NIGHT WE MOVED HERE DISHWASHER NOT PROPERLY INSPECTED OR EVEN PLUGGED IN AC UNIT AND DUCTS NOT PROPERLY INSPECTED TO MAKE SURE EVERYTHING IS WORKING PROPERLY, THIS COMPANY TOOK OUR MONET AND DID NOT PROVIDE THE SERVICES THEY WERE RENDERED FOR. FALSFIED ON OUR COPY OF DOCUMENTS THAT THINGS WERE INSPECTED AND NOT- OWNER OF THE COMPANY COMES TO OUR HOME-REFUSES TO HELP AND ACCUSES US OF TRYING TO GET A FREE AC UNIT IN OUR HOME AFTER WE HAD CALLED ANOTHER COMPANY TO COME OUT AND PROPERLY INSPECT OUR UNIT. THE ISSUES THAT WERE BROUGHT TO OUR ATTENTION SHOULD HAVE ALL BEEN ADDRESSED HAD THIS COMPANY DONE A PROPER INSEPCTION

  Business response

  08/16/2022

  We understood you had four complaints. 1)A dishwasher that wasn’t plugged in. 2) A clogged drain. 3) Three clogged HVAC ducts. 4) AC not cold.  We addressed the first 3 issues on the same day that we were made aware of them and we didn’t argue whether it was inside our outside our responsibility. During move in, things get bumped and plugs may fall out of the socket, easy enough to address,  Empty house drains can store up to 100 gallons of water, so running water during an inspection will rarely reveal clogs, its why we always recommend a sewer scope inspection as well. The clogged ducts likely happened after move in because they were not secured during the installation.  The inner liner that comes loose, is not visible to our inspectors (we would have to disassemble each connection to see how it was attached) and therefore not called out in the report. The last issue, AC not cold, started after you’d been in the home a month.  We can show that the AC was cold at the time of the inspection and have testimony from others that the house was cold when you moved in.  As we reminded in during our review, buying a home is like buying a never ending honey do list.  There will always be a list of things that need repaired, but homes are worth the work.

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