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ComplaintsforParsons Hardwood Flooring
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Gave **** ******** a deposit of $500.00 to hold my place in line to get hardwood floors refinished back in October. **** said he was two weeks from my project. He has texted my 8 times about getting started, never showed and gives with excuse after excuse....."I am in the hospital", I have medical issue and cannot drive", "I will be there on Monday", "I will be there tomorrow", "I will be there today at 3:00 PM". He has never shown up or done any work. Now he has blocked by cell phone from receiving calls/text. Not sure what his issue is, but he cannot be trusted to do the work. I do not recommend him. Sad because in the past he did great work at a reasonable price. Do not use **** ********Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So I reached out back in February to have flooring installed and my kitchen floors refinished. The end of March is when it was “completed” I had problems then that he had to come back to finish and since then had other issues come up that was to be resolved but after two months still haven’t been done. I paid him a total of $3,460 and that was after buying materials myself and spending at least $500 more for flooring because he measured incorrectly. He had excuse after excuse the last two months why he hasn’t made it back and the last two weeks he’s completely just not responded or reached out and refused any refunds. I also have attached some pictures and have all text message exchange if needed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.