Business ProfileforHumana Military Health Service

Reference Claim #**** *** *** ***** Humana has induced lengthy delays (10 months) in payment of telemedicine care with no resolution in sight. After months of waiting on agreed timelines and after numerous phone calls/online chats, the claim has not been paid and timelines not met. Currently I am on the third iteration of the latest problem (claim processed, payment adjustments made, waiting on check to be written only to discover a month later that nothing was done) and I have zero expectation that Humana will make payment this time. If you ever deal with Humana Military you will experience the arbitrary 15 and 30 day timeframes that they will not meet. I do not believe that Humana is acting in good faith and that the endless delays are intended so that the customer gives up. The number of mistakes that Humana has made during the processing of my claim cannot be coincidental, it is intentional. The claims agents, their supervisors, and the escalation team never consult their lengthy case notes which requires the customer to begin again at square one with every level you speak with. Ultimately the case notes are disregarded and Humana makes the same mistake again that you just called about. Humana Customer Service has placed me in an endless do loop of phone calls, promises of progress, and finally inaction on their part. This is systematic and intentional. designed to wear the customer down. As a customer, you cannot speak with decision makers, just their underlings that have no authority. Their web site does not have a method of filing a complaint.