ComplaintsforAire Serv of Louisville
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I spent 15,000 on a four way mini split for ac and air. Every two weeks since it’s been installed it’s broken and leaking Freon. They have come out her multiple times to “fix it” and two weeks later it’s broken again. It’s leaked down my walls and ruined the walls it ruined my outside lights due to it leaking in the wall. Now when we call because we have no heat and it’s cold and *** **** as Well as the adults are cold they tell us there is nothing they can do and the owner has been made aware but they won’t call us back. I am beyond flustered and I want my money back. I have to find a way to keep my family warm for winter!Business response
11/11/2021
We made minor repairs and thoroughly cleaned the equipment of construction debris (drywall dust) on 10/28/21 and left the equipment in good working order. We contacted the customer via phone on 11/10/21 to confirm satisfactory operation and the customer agreed that the equipment was working as expected.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
6301 Fern Valley Pass
Louisville, KY 40228-1059
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.