ComplaintsforSummerfield Properties
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 11 I signed a rental lease with Summerfield properties. I was told everything was done the house was moved in ready and all repairs were done. On July 14 I moved in and was shocked that nothing had been done. Gutters falling apart hole in the roof where a vent goes. Kitchen counter has a finish on it that is used on garage floors, dish washer doesn't work and leaks and has water in it. Sink leaks and cabinets falling apart, bathroom vanity cabinet falling apart. Missing light switches and wall plugs were live wires hanging out. Light fixtures hanging from ceiling by live wires, front and back door knobs broken, missing window screens, interior painting was done very badly. Paint everywhere and not done right at all. Electrician was sent over to fix the electrical problems and all was fixed except for the ceiling lights in the living room. Maintenance showed up once and was sitting out in his truck doing drugs. I called them several times and emailed several times with no reply at all. They also paid off the Section inspectors to pass the house inspection. That is definitely obvious.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I moved in on in June of 2023 I have put numerous maintenance request I have text and called numerous times to get stuff fixed in my apartment they just ignore me because I paid a whole year's rent up front I am with no power in my house because my breaker box blew and they refuse to come and fix it I have no AC which code enforcement told me that AC is not a necessity in Kentucky which is fine I went ahead and bought my own window units but now I have no electricity in my apartment because the breaker box is blown.Business response
11/21/2023
The tenant should contact our office to put in work orders. Attached is an invoice from the work being completed the same day. Please mark this as satisficed as it has been completed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.