36 Customer Reviews
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Review from Sam G
1 star07/17/2024
I was at a roof inspection while an employee of SeekNow named "Kave" was inspecting the roof for a Traveler's adjuster. Subjectively, Kave did not do his job of identifying damage well. The adjuster on the claim came onto the first story of the roof and agreed with me about several hail hits in Kave's test square that was marked with zero damage. Beyond not doing his job well, he was extremely unprofessional. Kave told the adjuster he would be emailing his photo report to him, and I told the adjuster I would be emailing photos as well since Kave hadn't documented any damage. Kave responded by saying "Do whatever you have to. The next time I see your truck out on a jobsite and there's a dog in it (my dog came with me to the inspection), I'm going to break out every fucking window of your truck." He stated this in front of the adjuster, the homeowner, and the homeowner's three children all under the age of 10. This is COMPLETELY unacceptable behavior from one of your employees and I would like to know how you intend to address it since he threatened damage to my property.Review from Kathy W
1 star06/25/2024
Seek Now works as a contracted consultant for State Farm adjusters when there is damage. The Seek Now consultant comes out, tells the home owner that there is damage but then denies the claim. Both Seek Now and State Farm, refuse to share written details and pictures they take of the homeowner's property. My recommendation, is do not use this company. This is a bait and switch vendor and together with Insurance companies - defraud the policy owner and this just results in increased premiums
SeekNow Inc. Response
08/02/2024
Hi Kathy, Thank you for sharing your experience. We take our inspector interactions very seriously and strive to uphold the highest standards. Seek Now is proud to be the preferred inspection service provider for the top 25 insurance carriers. Over the past 12 years, we've consistently delivered unbiased, data-driven inspection reports and details. All of our inspectors are thoroughly vetted and certified to collect accurate information on behalf of property adjusters. Many of our inspectors have backgrounds in adjusting and roofing, which further qualifies them to provide the critical insights adjusters need to assess property damage. We do not have any say on if the claim gets approved or denied. We appreciate your feedback and thank you again for reaching out!Review from Shannon C
1 star06/18/2024
The Seek Now guy inspected our roof after 3 big hail storms and a tornado with one. This all happened in a 3-month time span. In his report, he claimed it was mechanical hail, which implied that we did the damage ourselves to look like hail. He took no pictures and was not very nice. We argued with our insurance company and they let us get another inspection with another party. They found extensive damage and our insurance company finally paid out our claim. Seek Now obviously works with insurance companies to claim no damage on homes that are damaged. There are numerous bad reviews of them on the BBB site. Would never want to encounter them or their shady business practices again.SeekNow Inc. Response
08/02/2024
Hello Shannon - Thank you for sharing your experience. We take our inspector interactions very seriously and strive to uphold the highest standards. Seek Now is proud to be the preferred inspection service provider for the top 25 insurance carriers. Over the past 12 years, we've consistently delivered unbiased, data-driven inspection reports and details. All of our inspectors are thoroughly vetted and certified to collect accurate information on behalf of property adjusters. Many of our inspectors have backgrounds in adjusting and roofing, which further qualifies them to provide the critical insights adjusters need to assess property damage. We do not have any say on if the claim gets approved or denied. We appreciate your feedback and thank you again for reaching out.Review from Penny H
1 star06/08/2024
Damaged my gutters. They use no safety for ladders. Wear hey dudes to climb roofs. Don't secure ladders or use anything to protect gutters.Review from John K
1 star06/03/2024
I had a one of their adjustors schedule to come inspect my roof, but they never showed up and I got no notification that they were not coming and there was no attempt to try and reschedule me. I had to take the initiative to find a number to call them to reschedule an inspectionReview from Alex C
1 star05/15/2024
I encountered a guy named Stephen from seek now, during a roof inspection today. When I extended my business card, he dismissively refused it. His demeanor was abrasive, and his interaction with the homeowners was marked by rudeness. It was evident from his hostile attitude and the way he looked at both me and them that he harbors animosity towards Asian Americans. I anticipated that his disposition would influence his assessment, and unfortunately, it did. He deliberately disregarded obvious hail damage that I had identified, despite my two years of training in this industry. It's disheartening to see how personal biases can lead to dishonest and potentially illegal actions that impact honest homeowners.SeekNow Inc. Response
05/21/2024
Hey there Alex – Thank you for sharing your experience. We take our inspector interactions seriously and hope to hold them to the highest standards. Seek Now prides itself on being the preferred inspection service provider for the top 25 Carriers. We’ve ensured delivery on non-bias, data-based inspection reports and inspection details throughout our 12 years. All of Seek Now’s inspectors are vetted and certified to collect that information on behalf of property adjusters. And many come from adjusting and roofing backgrounds, making them even more qualified to provide ground truth that allows adjusters to make their own determination on property damage. In this specific case, we’ve contact the adjuster who hired Seek Now for the inspection, who communicated that the damage data and the homeowner experience were both satisfactory. We appreciate your thoughts on the matter. Thanks again for reaching out!Review from Dani B
1 star05/02/2024
I am very upset-this company was to come to my house this morning between 8-11. I had my contractor waiting for my call to tell him to go met SeekNow. Then I got a text that the inspection was done. NO CALL-NO NOTHING!! If I could have used someone else I would have. This is not good business!! I had to work today so my contractor was going to be there and he lives in my subdivision. THIS IS UNACCEPTABLE!!!SeekNow Inc. Response
05/21/2024
Hey there Dani – Thank you for sharing your experience. We take our inspector interactions seriously and hope to hold them to the highest standards. Seek Now prides itself on being the preferred inspection service provider for the top 25 Carriers. All of Seek Now’s inspectors are vetted and certified to collect non-bias, data-based property damage information on behalf of adjusters, which in turn allows adjusters to make their own determination on property damage. Our job is to empower the expert adjuster to make that call while we provide the ground truth required to do it. Thanks again for reaching out!Review from Mike R
1 star04/22/2024
This is probably one of the worst companies to deal with A piece of rental property of mine have been damaged State Farm since this company out I've requested four times to make sure that I was called prior to them doing the inspection. I even called three times the day of the inspection and the people in the Philippines just gave me the answer that he was on his way. The appointment was scheduled between 2 and 5 PM at 5 o'clock. I drove down to the property. he was not there after calling back and asking for a supervisor they said he had been there earlier and he did not give me a call. Call State Farm to see what was going on and they said he put on applicable on my siding which was completely gone. They called the inspector and he said oh I had made a mistake. He also checked the box. It said the property owner was there which was a total lie. I would never use this company nor will allow them on any of my properties ever again. I will have a State Farm agent or some other contractor do my inspection. Beware of this company.Review from Josh C
1 star04/18/2024
This Company has a history of denying claims in favor of the insurance companies. State farm uses them as an escape goat to deny claims when all involved know it should be covered. To avoid bad press and the negative reviews they have received. They had their employees post over 100 reviews to boost their rating. I highly recommend you do not allow them to inspect your property and they should be investigated for collusion with the insurance companies.Review from Jay R
5 stars03/27/2024
Over the years I have had numerous positive interactions with Seek now field reps.
Customer Review Rating
1.67/5stars
Average of 36 Customer Reviews
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