Business ProfileforWaystar

I had Change Healthcare as my clearinghouse without problem until they got cyber attacked in February. I couldn't wait for them to come back live again, so I switched to Waystar following the recommendation of my EMR manager. Unfortunately, that was the worst decision I have ever made. The entire implementation was done by myself, if I had known this before, I will never sign up with them. I am a provider not an IT person. When I reached out for help, they just give me more instructions to "do it yourself" because their team are too busy with other clients. I don't know who gets the priority support, certainly not us. As of now, after 4 months, our practice still can not submit claims electronically to Medicare using Waystar as the clearinghouse. When I call Medicare enrollment, they told me it was setup wrong at Waystar end, but I could not get any support from Waystar to fix it. Despite multiple emails to my project manager or to the support and training team, no one reaches out to help. Zero customer services and support. I wish I could contact their leader and express my disappointment and frustration, but I don't even know who to report to. This company does not care for their clients' satisfaction at all.

Ivy, Thank you for bringing this to our attention. We will have our team reach out to you today to address the enrollment concerns with Medicare. Will be following up with our team to ensure your concerns are addressed. Perry Sweet