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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
the date this happened was 8-9-2023 when the guy that said he was an insurance agent and gave me an ORCA LIFE business card with his name and picture on it and the name was ***** *** **** and said he was there to talk about the life insurance that by mail i had filled out and i had but the paper said i would receive a package with all the details. So we talked and he said i could get whole life on my son for a price he quoted and i accepted and he supposedly filled out the application on the laptop he had and he said he would need my son's ssn and the account number that the payments would be paid by. I didn't have them with me so he said when i got home to call him with the numbers he needed and i did and he said i would get a confirmation in 10 days and i didn't so i called him and he answered i told i had heard nothing from the insurance and he said he going to the office and he would find out about it and call me back in 2 hrs., he did not call back and has not answered since, i called his number several times. So then i called the Orca Life office number on the card which is ###-###-#### and i've called it several time and only get a machined to leave a message and we will get back to you, i have left messages and phone number to reach me and they have not called. I also sent them an e-mail to their site that says to contact us. I did that and all i got was a message right then that says we will get back to you soon. I have heard nothing yet from Orca or the so called agent. All i want is to talk to someone so i will know what i need to do !Business response
11/13/2023
The company indicated that it reached out to the customer and satisfied his issue.Customer response
11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
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Contact Information
505 Terry Blvd
Louisville, KY 40229-4054
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 2:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.