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          Fragile Pack has 1 locations, listed below.

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            Business ProfileFragile Pack

            Mailing Services

            Contact Information

            9806 Linn Station Rd

            Louisville, KY 40223-3807

            Visit Website
            Email this Business
            (502) 423-0000

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            9806 Linn Station Rd, Louisville, KY 40223-3807
            Email this Business
            BBB File Opened:
            1/30/2003
            Years in Business:
            39
            Business Started:
            1/1/1985
            Business Incorporated:
            1/1/1980
            Type of Entity:
            Corporation
            Business Management
            • Mr. Paul Logsdon, Consultant
            • Mr. Scott E. Logsdon, President
            Contact Information

            Principal

            • Mr. Scott E. Logsdon, President

            Customer Contact

            • Mr. Scott E. Logsdon, President
            Additional Contact Information

            Fax Numbers

            • (502) 426-0022
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            11/28/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a couch from ***’s in August but as soon as I clicked the purchase button I realized I entered the wrong address. I immediately contacted ***s who informed me they could not change the address at that time but that once it was received by the delivery company they would be able to update the address. I have been communicating with Fragilepak for months now. I have been told repeatedly that the issue would be resolved within 24-48 hours. (I have all communication documented via an email chain.) They told me for months that I need to contact the company. The company would tell me I needed to contact the delivery company. I later found out that I needed to contact the third party company that ***s uses as a drop ship company. They have approved the address change. Now Fragilepak is stating that they need approval from somewhere else. Please note that for months they stated that they were requesting approval but never picked up the phone to request it. I can not get anyone on the phone at Fragilepak. Fragilepak refuses to make a real effort to get this resolved.

            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Mark W

            06/26/2024

            Can someone please help me. I have emailed, text, called and nothing. They text me my tub would be delivered on 6/18 and they never showed. I called and nothing. Stated they would call back. Nothing I called the merchant; they stated you guys would not call them back. I emailed. I called. Nothing After calling the merchant 10 times they finally stated Fragile Pak stated they could never reach me and that was a lie. I’ve spoken to them several times. Then I was told the driver didn’t have any help to get my tub off could I reschedule and that never happened. Today I was told by a very rude rep that the lift on the truck was broke and that they were waiting on them to fix it, that I could pick it up, but would not give me a place to go to pick up. Stated that the Merchant Homary had to approve it. Please help me get my tub.
            Read 1 More Customer Review

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

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