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Find a Location

Ideal Appliance Sales & Service has 1 locations, listed below.

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    Business ProfileforIdeal Appliance Sales & Service

    Major Appliance Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1924 W Market St, Louisville, KY 40203
    BBB File Opened:
    12/2/2021

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    05/30/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    December 5 2023 I sold a new refrigerator ***** ********* sales and services because i wanted a bigger refrigerator for $200 and that was going towed a $500 used refrigerator i $300 +$100 delivery fee i have receipt my refrigerator stopped two days later. It would not freezer Perishables were lost ($100) the owner and also the person that sold it to me kept sending worker to fix the refrigerator, but it was never fixed. When i called ****** he said not to call him anymore to call his worker name ***** that he had nothing to do with in anymore.***** said the compressor went out he said that he would order one. I called owner back after waiting from the end of December to the end of January for a compressor it never came. So owner offered me another refrigerator the french doors he said when i got their it was not working the side by side i told him it had to be fixed the bottom part of the refrigerator it was gone i could see the floor under refrigerator. When he had it delivered on march 21 it was still broken. I told his worker not to take it off the truck. I tried to call the owner he would not answer the phone so i sent it back. The refrigerator that i sold him came with the house that i bought throw the First Time Home Ownership program in October 2023. I need the owner real name so i can file court paper. I had to kept fan in back of it so it can stay cool for months

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Mary R

    1 star

    05/14/2024

    I join the first time home ownership and i move in my new home in November after that i notice my washing machine was leaking so i called ideal appliance i spoke to a man called Scotty he came to my home with his handyman his name was jimmy. Jimmy fix the hose on my machine. I mention that I needed a bigger refrigerator then he showed me picture of a two door side by side with water and ice maker in front he toId me that in cost $500 dollars bought it on December 5th 2023 I sold him a brand new stackable washing machine and dryer never been used for $200 dollars It was to small for me to use so all i had to give him was $300 +$100 delivery fee i have receipt. After a few days the refrigerator went out it would not freeze I call scotty he said he had to call call jimmy he had nothing to do with it jimmy would fix it. jimmy came back and forth for a mouth and a half i had to keep a fan in back of the refrigerator to keep it cool jimmy said the compressor was getting to hot but he said that he had another one coming for the hold mouth of January and it never came. Finally i call scotty He offered another refrigerator. When it came the piece that goes on the bottom of it was missing i told him i did not want something that was broken. I would like to find out who owe's this business i had to fix the refrigerator myself I would to take him to court but i need a name to serve to papers

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