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ComplaintsforFBC Mortgage LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I called this company sometime in November I think to get a pre approval on a loan to build a house. They gave the ok. About 2 weeks before closing, I get an email saying they can’t use all my income for income from my work. That same day or the next I receive a document to sign and lock in the interest rate and payment. My work and myself I sent and sent paperwork to prove this is income. Because of this I will be homeless as for I sold my house thinking we was good to go. Thanks ****Business response
09/02/2022
Please excuse my delayed response. FBC Mortgage, LLC has reviewed the comments listed in the complaint ******** and completed a full comprehensive assessment. FBC has determined that no federal or state guidelines have been violated. The MLO on the prospect loan worked with the consumer to verify income and the consumer was unable to comply with the request.
******** *****
Paralegal/Licensing Coordinator
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.