Business ProfileforAlpha Moving Solutions

I hired Alpha Moving Solutions for a move on September 22, 2022. It was a two trip move within a 5 mile radius. The move took 8 hours. I had two items that were over the weight limit (that I was unaware of ), so I opted to pay for one, not the other. The movers requested cash, $100 for this. When I received my over the phone quote, the person did mention that there was an additional charge. I assumed that I would be paying that with the final bill, but they requested cash. Red flag. My complaint is that my table was scratched and my love seat was chipped. When I called and complained on Sept 26, Cory, whom I spoke with told me that there was a 24 hour window in which to make a claim. As with most moves, we had to finish cleaning and moving a few boxes on Friday, which took us the duration of the day and I forgot to call. He first told me that paint just comes off of furniture during a move and that he was aware it happened, Secondly, he said that the requirement was in the written estimate, which I never received. Thirdly, he stated that it was in the contract, We signed the contract as the movers got here and the clock was ticking, Obviously, we did not do a thorough review, nor can we find it at this point because it was signed at the beginning of the move. Cory was very dismissive and rude. He also said the movers were suppose to take pictures if there were any damage. They did not and we had a discussion with them about it. No written estimate is their fault and I feel that I should be reimbursed for their destruction of my property. They also broke a globe outside and didn’t tell us that. We only noticed that when we went back to old house. You can’t possibly notice everything within 24 hours and I think the policy is ridiculous and will never hold them responsible for anything. Without a written estimate, shouldn’t I be reimbursed? Cory is depending on the written estimate which was not provided. Thank you for attention in this matter.