ComplaintsforBelle Nails Salon

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On ll/17/22, I entered Belle Nails Salon and requested my nails be manicured and that I had a gift card given me as a gift, that I would use in amount of $45.00 - had card in my hand at this time. Nail Tech saw it and proceeded to manicure my nails and laid my gift card on table. At checking out, I asked if I owed any more toward my bill and after she showed my gift card to several Nail Techs and probably the owner, (not sure as they did not speak English well at all), I was informed my gift card was no longer any good as it has past the one year expiration date - my gift card is hand written and signed but not dated but has a number at top right hand corner - I asked owner to please look up the date it was issued but he refused. I went ahead and paid out of my own money - $45.00 for nail servicing and I left the nail tech a $5.00 tip. I feel this company showed unfair business practice and took advantage of me. I have attached a copy of my gift card. I hope you can assist me in this unfair experience and I look forward to hearing from you. Sincerely, ***** *******

  Business response

  02/22/2023

  ***** *** **** ************************* ***** **** *** *** **** ** **** ** ******** ***** ***** *** ******************** **********************

  
  
  i am the owner of belle salon - 1**** ******* ** *** ** * received a message that ***** ******* has complained about the salon so i will address the problem so you can understand.  i bought this salon september 2021. she did our pedicure and at checkout she gave a gift cad the previous owner sold her around 2020 and i didn't accept them because  because firstly it's not a gift card from the shop, and it's only valid for 1 year listed on the gift card but she forced me to pay that amount.  so i want to let you know in this case we don't take any responsibility.

  Customer response

  02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did not force owner with anything  -  he refused a perfectly good gift card from the salon for $45.00 ...... I paid my bill on my credit card and even left the nail tech a nice cash tip, as I felt she did a good job.  My gift card was shown to tech from the minute I sat down to be waited on - nothing was ever asked or  discussed about my gift card until after my nails were completed and I was communicated with in chinese, which I don't speak.  He finally said in English, we do not take this.  He Paid NOTHING.  
  
  Regards,
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩