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Find a Location

Bill Collins Auto Group has 1 locations, listed below.

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    Business ProfileforBill Collins Auto Group

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/1969

    Years in Business: 54

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Bill Collins Auto Group dealership offers new, pre-owned & leased vehicles as well as auto trade-in services. They have a service department, parts shop and body shop/collision center. The dealership has auto financing options and primary brands of Ford, Lincoln and Nissan.

    Products & Services

    Vehicles - sedans, SUVs, trucks, sports vehicles, vans, fleet vehicles, Service dept., part shop, collision center, vehicle financing

    Business Details

    Location of This Business
    4220 Bardstown Rd, Louisville, KY 40218-3295
    BBB File Opened:
    3/1/1977
    Years in Business:
    54
    Business Started:
    12/1/1969
    Business Started Locally:
    12/1/1969
    Date of New Ownership:
    4/20/2011
    Business Incorporated:
    4/20/2011
    Accredited Since:
    5/1/1969
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    245
    Alternate Business Name
    • Bill Collins Nissan
    • Bill Collins Ford Lincoln
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. David Martin, Chief Technology Officer
    • Mr. Kevin Collins, Dealer Principal
    • Ms. Vicki Tacheff, Comptroller
    • Mr. Shane Collins, General Manager
    Contact Information

    Principal

    • Mr. Kevin Collins, Dealer Principal

    Customer Contact

    • Mr. Shane Collins, General Manager
    Additional Contact Information

    Fax Numbers

    • (502) 459-1966
      Other Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    22 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/14/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased a 2019 Chevy Tahoe from Collins Nissan on 6/1/24. I traveled from PA to KY, to do so, on my way to vacation in Nashville, TN. They had changed the price from 29,995 to 29,500, which I didn't question but thought was strange. When I arrived to said business, I test drove the vehicle with the sales gentlemen in the front seat, directing me where to go. The vehicle never got above 50 mph, thought was strange, after the fact. I had asked to swap tires for my old ones and they were very accommodating, again thought was strange, after the fact. Traveled to Sparta, TN to start vacation, then to Nashville, and thought I noticed a "catch" or "slip" in the engine every once in a while. I parked the vehicle at the *** *** most days except for one 20 mile round trip. Enjoyed our vacation until Thursday 6/6/24, when I headed back to PA. On our way back it seemed the "catching/slipping" was happening more frequently. Friday 6/7/24 morning I reached out to my mechanic and scheduled a visit to have the vehicle put on a computer Monday 6/10/24 morning. He stated that the transmission was having an issue. I reached out to the sales guy and told him what had happened and what the findings were. I have not once received a call back about any of it, but was TEXT that they weren't going to do anything about it. I'm looking for them to cover part, if not all, of the repairs, as I'm pretty sure they were aware of the problem with the vehicle prior to it leaving the lot.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael M

    1 star

    02/27/2024

    Took my car in was told it would be ready in a couple of days. At the present it has been three weeks. Can get the serviceman on the phone. I’ve been there four times and each time I’m told tomorrow. Very unprofessional. Im 71 and have never experienced a situation like this. It is absolutely unfair and a very painful experience. They are happy to stick pile your car and just leave you waiting for a lottery pick to get the car looked at

    Local BBB

    BBB serving Greater Kentucky and South Central Indiana

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