Customer ReviewsforBill Collins Auto Group

Took my car in was told it would be ready in a couple of days. At the present it has been three weeks. Can get the serviceman on the phone. I’ve been there four times and each time I’m told tomorrow. Very unprofessional. Im 71 and have never experienced a situation like this. It is absolutely unfair and a very painful experience. They are happy to stick pile your car and just leave you waiting for a lottery pick to get the car looked at

Worst service ever! Didn't used to be that way. Dropped my F-250 off on a Monday morning to get a glow plug replaced (#8) as diagnosed by the OBD reader, which was causing the check engine light to come on. I was in the market for a new truck and figured I should get the check engine light cleared prior to trading or selling the vehicle. Didn't hear back for three days in spite of calling the service advisor and leaving multiple voice messages. The advisor finally called on Thursday evening saying they should be able to get to it tomorrow (Friday) and see what's wrong! 4-days and they haven't even looked at it! Friday - They agreed with the glow plug diagnosis, but said they had to order the harness and it wouldn't be in until Monday (now a full week has gone by). They also told me the batteries (2) were week and it was due for an oil change. I didn't want anything else done since I was getting rid of the vehicle. Monday-(late afternoon), finally got a hold of someone that said the truck was ready. I was dropped off, paid my bill (nearly $1000!) and waited for them to pull my car around........and waited......and waited. Some guy comes in and says they cannot get it started!. They said I was notified about week batteries. the batteries were less than two years old and were under warranty from Costco. I asked them to remove the old batteries and I would pick them up in the morning and get new batteries from Costco under their warranty policy, bring them back to Collins, to be installed and then take the truck, which all happened. Two days later I find a new truck to purchase and was going to trade in my F-250. The used car manager comes out to evaluate my trade and says the oil cap is missing and there is no oil in the pan!!!!!!!!!!!!!!!!!!!!!. I explained to them what had happened at Bill Collins Ford dealer and they said someone either messed up and stopped an oil change right in the middle, or they did it on purpose. Shame on you Bill Collins!!!

The epitome of a horrible business that couldn't care less about their customers. If you like being lied to, and go without a vehicle for weeks with a simple recall, please visit bill collins ford service! If I could give zero stars, I would. They have lied to me repeatedly and keep my car for days before telling me (for the third time) that they do not have the part to do the recall. During my third go-around, I specifically asked if they had the part, and was told "We have a ton of them no worries". Please do yourself a favor and do not support this sad excuse of a service center.

If I could give zero stars I would. This place lost my car for 9 hours when my husband took it to be serviced and we have been promised two oil changes. One they fulfilled, the other they did not. Jordan the manager told me he would talk with my husband and see what they could do since Chris said he sent a coupon which I did not receive. People make mistakes and maybe he meant to send it but did not. I took his word and promise that they would take care of this. Either way they lost a great customer in us and future sales or referrals to our family and friends today. I will be contacting corporate and also Lincoln!

I wish I could give ZERO stars. My mother and I went in for a recall regarding the Purge Valve on her 2013 **** Focus. When she took the car here they told her it would take 2-3 weeks -maybe more -to find out the the diagnostic on the car. I met her at the dealership as they had taken her key and she was outside. When I went inside, a man with salt and pepper hair assisted me only after i had to make my presence known looking around the plastic dividers. When I spoke about my mothers car he rudely asked me who is your mother?! She was standing right beside me. I am not sure if it is because of my mothers Bajun accent, or the fact that we were just women of color and had no man with us that they were so dismissive, or they are just really that rude. We were the only customers inside. After speaking to the man with the salt and pepper hair who was not friendly or helpful, I requested to speak to the manager. He promptly let me know his manager would tell us the same thing he already told my mom. The manager comes over does not provide a name, has a beard that is unkept, faded red shirt and neither had name badges on. He proceeds to tell us 2-3 weeks wait for a diagnostic, there is no rental car to give her because they are not even selling cars, they are short staffed, read to us a quote of $800 + dollars and kept telling us about how the car was out of warranty. This has no bearing on recalls I reminded them. I asked in spirit of customer service would they reach out to another **** dealership to see if there was at least a rental to give my mom. They said no. That all the dealerships were the same as them and that any reimbursement we would have to ask ****. I am standing in a **** DEALERSHIP. I reached out to another dealership not far from them and over the phone got better customer service. 1-3 days and they knew the recall before I could even say. We will see how this goes.. This recall is super dangerous please check them on your cars.

Horrible customer service. I have been trying to contact/get an answer from Joe Collins, Finance Manager, regarding registering my leased vehicle. This is my third time leasing with this dealership, and it will be my last. Every three years there is some sort of issue that causes me to spend copious amounts of time on the phone following up or making trips back to the dealership. It appears the company must be entirely too well off financially to have any desire to take care of its customers, especially repeat customers. Meanwhile, I am driving around on an expired temporary tag just waiting to be pulled over. Customer service requires diligence - even if you don't have an answer for the customer, CALL the customer and tell them you still don't have an answer - don't just ignore them for weeks.

I took my car to Bill Collins collision center recommended by my Insurance and they fix some of the problem in my claim but now my car has an additional problem and before I took my car out of the chop I told they my car wasnt working right. They didn't want to check it or didn't care about it. Told me to call my insurance and take it to another chop because it wasn't their problem anymore. Im really disappointed and now they don't want to take responsibility for their mistakes.