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Find a Location

Hyundai of Louisville has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHyundai of Louisville

    New Car Dealers
    BBB accredited business

    Additional business information

    Additional Info:
    ACCORDING TO INFORMATION RECEIVED, HYUNDAI OF LOUISVILLE CAME UNDER NEW OWNERSHIP IN OCTOBER 2015
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/31/2015

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Products & Services

    automobiles

    Business Details

    Location of This Business
    6633 Dixie Hwy, Louisville, KY 40258-3909
    BBB File Opened:
    12/9/2015
    Years in Business:
    34
    Business Started:
    1/1/1990
    Accredited Since:
    12/31/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 108017056 for this business, issued by Kentucky Motor Vehicle Commission

    These agencies may include:

    Kentucky Motor Vehicle Commission

    105 Sea Hero Road, Suite 1

    Frankfort KY 40601

    (502) 573-1000

    Fax: (502) 5731003

    BBB records show a license number of 108020056 for this business, issued by Kentucky Motor Vehicle Commission

    These agencies may include:

    Kentucky Motor Vehicle Commission

    105 Sea Hero Road, Suite 1

    Frankfort KY 40601

    (502) 573-1000

    Fax: (502) 5731003

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Kentucky Automotive Enterprises, LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Adam Huff, President
    • Mrs. Jesse Strouse, Director of Digital Marketing
    • Mr. Joel Jones, General Manager
    • Ms. Ashley St. Pierre, Marketing Director
    Contact Information

    Principal

    • Mr. Adam Huff, President
    • Mrs. Jesse Strouse, Director of Digital Marketing
    • Ms. Ashley St. Pierre, Marketing Director

    Customer Contact

    • Mrs. Jesse Strouse, Director of Digital Marketing
    • Ms. Ashley St. Pierre, Marketing Director
    Additional Contact Information

    Fax Numbers

    • (502) 214-4772
      Other Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The transaction occurred on 05/08/2024. I purchased a 2019 Volkswagen Tiguan listed for $17,000. Hyundai of Louisville was to provide me with a used car that has undergone an 125 point vehicle inspection before my purchase. I was never given a print out of any damages found during that inspection. Six days after purchase, the car began to malfunction and required a tow to Hyundai for inspection. After having the car 2 weeks, a coil pack and spark plugs were replaced and the car was given to me with clearance that all was fixed. One week later the car began malfunctioning and was taken by me to ********** ** *********** to have a full diagnostic report that resulted in multi page report detailing over $15,000 worth of damages and needed repairs. After following up with Hyundai, I was told the General Manager would contact me to which I have not heard from anyone after a week has passed. The car is in need of immediate repair and is dangerous to drive.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jimmie G

    1 star

    06/01/2024

    We traded in a leased car they have yet to be paid still we have called with no resolution yet also was told a $1000 down payment then went up to $2900 thinking they would subtract from purchase but did not do so I have left several messages with no response at all? And the term of contract went from 84 months to 89 months after paperwork was signed not a fair sale at all no paperwork given to us lack of communication whatsoever Can you please help us out with this matter?

    Hyundai of Louisville Response

    07/03/2024

    Mr. Glover, we are sorry to hear that you have questions regarding your purchase that went unanswered. Sometimes when down payment requirements become higher, it is because the lender who has agreed to fund the deal has required more money from the customer before they will approve it. This lowers their risk of loaning the funds. Please contact David Jones in the Finance Department to specifically review your paperwork. Thank you.

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