ComplaintsforJeff Wyler Nissan of Louisville
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 7-11-2024 I took my Nissan Frontier to this dealership. Having purchased a package deal prior to this for an oil change and tire rotation, I asked that my AC system be recharged. After an hour had passed, a salesman approached and told me that for $278, I could have my tires "balanced" and an alignment done. The AC recharge was $250, so I informed the salesman that I was spending what I wanted already. My bill was for $270, and I received a copy of this that mentioned the oil change and tire rotation, along with the AC Recharge. On 7-12-2024, I noticed that the tires had not been rotated, and after engaging my AC system, found that it was working in the exact same manner as before it was "recharged". At this point I hope that the oil change was actually done. Consumers like myself would hope to not be taken advantage of in this way, charged for fraudulent (non-existent) services, though I am aware this type of thing persists. I would not trust this business with making it right, or even to take my vehicle to another Jeff Wyler location as I am quite sure something would come up damaged.Business response
07/22/2024
Mr. *********
I am greatly apologetic that you had a negative experience with our department. I would like to talk over the phone or in person to fully understand with where we went wrong during your visit. I would love the opportunity to make it right with you, my direct line is ************. Again, I am very sorry you had this experience,
**** ********
Jeff Wyler Nissan Service Manager
Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I took my Rogue to this dealership in June of 2023 and left it there for several days while they "diagnosed the problem." During that time, the car was only driven two miles, a far insufficient amount to diagnose. After leaving a review, their service manager contacted me directly about bringing it back in. After numerous times of reaching out, I was able to take it back in early October for another test drive. The service manager, *****, advised he would get back to me by the following Monday, but that did not happen. I reached out numerous times with no response and was finally able to speak with him again on 11/24/23, at which point he advised I would hear back from him by 11/27 to bring my car in, get a loaner and give them additional time to try to resolve the issue with my vehicle before the warranty expires. As of 12/11, I have not heard from him, nor have I received a response from the dealership GM.Business response
01/10/2024
Per ***** ***** at Jeff Wyler. He has spoken to ******* he has his car right now and is working on it and has him in a loaner car.Business response
01/10/2024
Per ***** ***** at Jeff Wyler. He has spoken to ******* he has his car right now and is working on it and has him in a loaner car.Customer response
01/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
11/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I bought a used car from this dealership during the first week of September and was given a temporary tag until November 2. I have called several times to check on the status of my paperwork because I still have not received any papers that make me able to register my car I am currently driving on expired tags. The dealership states legally they are not allowed to issue another temporary tag. I am now two months from purchase of this car without being able to register. I am unable to get any satisfaction from the company. They have stated they are having difficulty with the title. I am concerned there is something wrong with the vehicle (stolen or illegal).Business response
11/09/2023
Hi there!
I will reach out to our Titling Department at our Corporate office ASAP to find out more details and follow up on the status of the plate/title of 2022 Kia Rio purchased by ******* ****e. I will update as soon as I have more details. Thank you!
Customer response
11/11/2023
Complaint: ********
I am rejecting this response because: I have already been told on 2 separate occasions that the paperwork will arrive in 2 weeks. This is why I contacted the bbb to get results for my problem
Sincerely,
******* *****Initial Complaint
11/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Three times I said I did not want to pay for a chemical protectant on our new car costing $1,040. They assured me it was removed. We found later it was added back in on two pages, one on a list of charges I did sign and one on a page where my signature is printed but was never signed by me. They took my digital signature and added it to a page that said I agreed.Business response
01/13/2023
The company resolved our complaint.
******Customer response
01/13/2023
Accept business responseInitial Complaint
10/05/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Went to purchase a used Hyundai Sonata for about 17K with 36,000miles on the dash. They made me wait hours for the car and snuck a $3995 pro add on I never agreed for. They only package I agreed to was a pulse brake light package for 995$. Which never never even installed in the first place and still haven’t. Went back to look at and maybe purchase another vehicle and tried to scam me again and wouldn’t even work with me they did not make me feel like a valued customer.Initial Complaint
07/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
They took 8 months to put the truck in our name then it's taken 2 months to fix the truck we keep getting the run around on what is wrong with the truck and when it will be done. They took so long to put it in our name after spend 14,000 on this truck and putting the last 3000 or so in a loan that the loan people cancel our loan and the warranty so had to fight with them about that now they keep saying it will be done this day or this day or defiantly but Thurs nowInitial Complaint
04/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We purchased a car from Jeff Wyler Nissan on March 21, 2022. We paid cash for this vehicle. When we first spoke to the salesman, ****** ********, we made it clear that we were not financing and did not want our credit pulled. When I handed over my driver's license in order for him to make a copy so that we could test drive the car, I again made clear that I did not want my credit report pulled. On Friday, April 22, I received a letter in the mail from Jeff Wyler stating that I had been "denied credit". The letter also revealed that a hard inquiry to my credit had indeed been done, both with ******* and ********. I did not, at any point, give them permission to do this and in fact made very clear that I did not want this done. This will be on my credit report for 2 years. I have excellent credit, with a score staying in the high 800s. I did not want a needless credit inquiry on my record and potentially effecting future credit situations. I am attaching a copy of the letter we received from Jeff WylerBusiness response
05/31/2022
Good afternoon,
I contacted the accounting manager for the Louisville location and they are submitting a letter of correction, to the bureau’s, to have them remove the credit inquiry that the dealership made.
This takes about 30 days.
Thank you,
****** *******
Jeff Wyler Automotive Family
Senior Coordinator
38 Years of Service
***** ********
Customer response
05/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ****
Initial Complaint
04/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I went and leased a car from them on march 25th. The sales person told me they were doing an apperance pro pac on the car and that it wasnt optional. And it was around 4 grand more to my loan when i finally went to the back and saw the paper. Didnt realize what it was at first. Come to find out it was optional and i got lied to again through a text then the sales manager told me it was optional. I would have never added it if i knew it was optional or that much but it was done before i even signed papers in the back. I just want a refund of the money or something done about it. I was willingly to get the car for 21k which was around book value but ended up paying 28k bc of all the extra stuff they added that "wasnt optional" so basically i got taken advantage of or scammed. And seems too me like its way overpriced as well.Initial Complaint
03/03/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased used car on January 10, 2022 in Louisville, Kentucky. As of this date, March 3, 2022, I have yet to receive the paperwork/title so that I can register my car in the State of Tennessee. I have made several phone calls, sent several emails, over the course of the past 2 months and only received one return call telling me they were working on getting this issue resolve. The only thing they have sent me is two (2) extended drive out tags, but have not receive the title to the car. I need this resolved immediately.
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Customer Complaints Summary
10 total complaints in the last 3 years.
4 complaints closed in the last 12 months.