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          Louisville Chrysler Jeep Dodge Ram has 1 locations, listed below.

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            Business ProfileLouisville Chrysler Jeep Dodge Ram

            New Car Dealers

            Additional business information

            Additional Info:
            THIS LOCATION WAS FORMERLY A SAM SWOPE LOCATION AND CAME UNDER NEW OWNERSHIP IN LATE 2015
            See all additional business information

            Contact Information

            5311 Dixie Hwy

            Louisville, KY 40216-1557

            Visit Website
            (855) 200-8694

            Customer Reviews

            1/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            5311 Dixie Hwy, Louisville, KY 40216-1557
            BBB File Opened:
            2/11/2016
            Years in Business:
            13
            Business Started:
            7/27/2011
            Business Started Locally:
            1/1/2015
            Date of New Ownership:
            12/1/2015
            Business Incorporated:
            9/24/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • TTC of Louisville, Inc.
            Business Management
            • Mr. Gary Hudgins, General Manager
            • Mrs. Karen Hester, Controller
            • Mr. Terry Taylor, Officer
            Contact Information

            Principal

            • Mr. Gary Hudgins, General Manager

            Customer Contact

            • Mr. Gary Hudgins, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            25 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Took car bought 2 weeks ago to dealer for Recalls on car when bought. Replacing converter was one of them. Picked car up 3/28/24. Started it and it was loud. Engine was quiet before taking to fix. Drove Blick down road, and acceleration was loud. Took back to dealer to recheck what was wrong. Told them my car didn't sound like this when brought in. I wouldn't have bought it if did. Mechanic was spoken to. I was told car sounded like that when I brought it in. I told them it did not. I was sent to an office to discuss with another person and told the same. Nothing was going to be done about it, so had to leave. Took to muffler shop, and 1 minute later we were showed where they put converter and pipe on, they connected it with clamp instead of welding and was leaking exhaust around connection and could feel it all coming out. And the pipe was pushed up against the frame of the car. They repaired it by welding it., and straightened pipe out. Car was quiet after done like it was before recall work. Mechanics should be checked after doing jobs to ensure jobs are done correctly.
            Read More
            Read 24 More Complaints

            Customer Reviews

            13 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kyle B

            05/22/2024

            We brought in a 2016 Challenger Hellcat for an oil change they told us the differential fluid needed to be changed as well so we agreed…. Drove the car home and noticed a sound coming from the rear end so the following day we took it back to them to see what the problem was? We were told to leave the car there and they would look into it after a few days we were notified by the manager that someone had came on the lot in the middle of the night and cut the catalytic converters had been cut off and a police report was made for the vandalism…. They said they would make the repairs for the vandalism done to the car and we agreed. Then told us the car was fixed and when we came back to get the car the rear end was still making the noise and they said the rear differential was ruined and needed to be replaced but it would be at our own cost and they wouldn’t cover it! Even though the car had an extended warranty for 60k miles and the car has 40k miles!! Extremely horrible customer service!! This car has never been left outside since the day we bought it and they have left the car outside every night even after getting vandalized!! Extremely furious with the way we have been treated at this place and will never take a car to have work done on it there AGAIN!!! NEVER
            Read 12 More Customer Reviews

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