1 Customer Reviews
Review from Tamela S
1 star12/29/2021
Worst experience ever. Vehicle wasn’t inspected before I bought it. If it had been inspected I would have passed inspection. The window tint was way too dark. I need and oil change after driving for 2000 miles. Dealership manager told me that the required maintenance just needed reset. I showed him the last window sticker that clearly says MITSUBISHI on it and he said it wasn’t their sticker. Website said vehicle had 27000 miles and it had over 35000 miles and they said the website is always wrong. Have left 4 messages with corporate and they haven’t called back. The manager has pretty much called me a liar whenever I have an issue. I am so over this.
Louisville Mitsubishi Response
01/10/2022
Our General Sales Mgr Joe has spoken to Ms. *****. We have addressed her concerns and she picked her vehicle up today.Customer Response
01/18/2022
Well I picked up my vehicle. Not a bit satisfied. Asked for the oil to be changed. Found their papers in my car. It stated check oil if it looks like it had been changed just reset the button. Buttons on steering wheel do not work. Their response inoperable at this time. My REQUIRED MAINTENANCE LIGHT IS STILL ON. When I enter the place of business they don't even speak to me. They also wanted to use warranty to fix the things that are wrong. I know they don't inspect the cars before they place them on the lot for sale because the rental they gave me had a water bottle rolling around and a menu from a restaurant and it had a blue light on the dash that didn't go away. I do not want to hear from them. I am done with this place. I will never buy another car from Mitsubishi. I will also make sure my friends are aware of the kinda service they give to customers.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.