ComplaintsforSonic Electronix

• Initial Complaint

  03/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a part form my truck to add a forward-facing camera and they advertised one. I placed the order for the device at a cost of 317.99. I tried to stop the order the next day because I had not received any email receipt and when I tried to look up the order on their website I could not find it. I did finally receive emails from the company stating that the order was being shipped even though I was trying to cancel the order. When the item was received the item number matched the one on their website but the item was completely different than what I had ordered. I kept requesting a refund and they kept sending me emails telling me they would send a Return Authorization number but never did. I did finally receive an RA# and a shipping label and sent the item back. I received an email stating they had received the item and would issue a refund in 3-5 business days but no refund has been issued and that was 2 weeks ago.

  Business response

  12/27/2023

  Hello ******
  
  After investigation, we processed the return ****** * ************)  and issued a refund for this customer as requested (Attached).  We have not heard from him since this resolution.
  If you need further information or if there are any additional steps required to officially close the case, please reach out.
  
  Thanks and happy holidays!
  
  *********
  

  
  

• Initial Complaint

  03/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company claimed a radio adapter worked with my vehicle, I ordered it and it was defective. After some research it appears the unit does not work with my particular vehicle because the factory radio does not have the ability to switch to the cd source port. Sonic Electronix agreed the there is an issue and granted a refund, the device was returned in the same state I received it. It was inspected, no damage was found and a refund was issued. However they state that they can only exchange it for another unit that will not work or give me store credit. The entire issue stems from their compatibility check and sending me a unit that does not work for my vehicle. It is untenable that a company can falsely advertise compatibility to try and bring in customers. I would like the refund sent to my original payment method as this entire issue stems from their product misrepresentation.

  Business response

  01/02/2024

  Hello ******
  

  We have taken immediate action to address the issue. Specifically, we have already processed a refund back to the original payment method in response to the complaint. Additionally, we have communicated this resolution to *** ***** to ensure he is informed about the corrective steps we've taken.
  
  We appreciate your attention to this matter. If no further action is required, we kindly request that you close the case.

   

  Thank you!

   

  ********* 

   

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Ladies and Gentlemen, I am kindly asking for some sort of help, because the company itself doesn´t call me back and I don´t know what to do anymore... 09/15/2022 _ I ordered a radio, when it arrived, it did not work, so I sent it back on 09/26/2022 11/26/2022_Since it is their policy to only give a store credit or send a replacement for defective items , I did order the replacement. 12/11/2022_In the meantime I had ordered another radio for my car. Since I was under the impression, that this would be e regular return, covered under 60 day no hassle refund-policy, I send it back in the unopened boxes. 01/09/2023_I have asked customer service when to expect my refund. No response... 01/22/2023_ After asking again, they replied "since the original return has been a defective item, I can only get a store credit again or a replacement. But that doesn´t make any sense because it means I will never get that money back. They only offer car stereos and such, which I only need when I buy another car which is not in the near future. Especially after that horrible customer service I had to experience. If there is anything you can do to help with this problem, it would be greatly appreciated. We are talking about nearly $400. Thank you, Best regards, **** ******************** 

  Business response

  12/29/2023

  Dear ******
  
  Upon sending the replacement item, Ms. ******************** opted to return it for a refund to her original payment method, citing a purchase already made from another vendor. Our adherence to the warranty policy led us to process a refund in the form of warranty credits, allowing her to utilize them for her next purchase or preferred replacement. Despite her preference for a refund to her original payment method, a careful review of the situation led us to decline this request.
  
  Additionally, we'd like to highlight that she has already utilized the provided warranty credits for that order for another purchase placed in April. No further communication has occurred since. Kindly update the case status accordingly. If no further information is needed, we kindly request closing the case.

   

  Thank you,

   

  *********

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Thanks for shopping with Sonic Electronix! We are pleased to confirm that we received the following order #******** from you on 2023-01-14 16:46:22: 1. Belva BVL62: 1 @ $99.99 2. Metra 70-5520 Wiring Harness: 1 @ $6.99 3. American International FMK540: 1 @ $2.99 Item total: $109.97 Sales tax: $7.97 Shipping fee: $1.17 Total paid: $119.11 This order will ship to: Shelley Winter 4531 Burnham Ave Toledo, OH, 43612, US Here is the jist of all my info on my order for Sonic Electronix. Basically, I placed an order. Told it was shipped, they said it was, said it was delivered, where they delivered it - surely not to my house - looked all over my property, I took the day off since it was supposed to be here, I waited here for it due to porch pirates so I could be here to receive it. It NEVER was delivered to me, I asked my neighbors and they saw nothign delivered to my home and I was home all day from 7 - 9:30 pm. I called the company multiple times to confirm the order and the shipping status and was told it was shipped finally, and then was told it was to be delivered on ... day, so I took off (my choice) and never came, I called, the woman said it was delivered. well, I told her it wasn't. Then went back and forth via email and phone to be told send returns to "address' - as I told them 'I can't return something I did NOT get' then I get a affidavit, signed it and emailed it back to them, getting told 7-10 days. they took my $$$ - no product, don't want their product now, I had to buy locally, don't want a credit to their company now I dont' trust them. Now I am gettign the run around. No one calls/emails back, getting blown off. I have filed reports, did their paperwork 3 times. signed affidavits, faxed them, emailed them. Spoke with supervisors - that was pointless.

  Business response

  01/02/2024

  Hello ******

   

  On January 25, 2023, we processed a full refund to the customer's original payment method, accompanied by a $30 courtesy credit for future use. We communicated these updates to the customer back in January 2023. Since then, there has been no further communication from the customer, suggesting their satisfaction with the resolution.
  
  Thank you for your attention to this matter. We consider this case closed unless further action is required.
  
  Best regards,

   

  *********

• Initial Complaint

  01/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased some infinity subs on 12/28/22. They were delivered on 01/03/22. All of them seemed like they were open box, missing parts and damaged. I have tried to file a return but have yet to hear anything back since 1/9/23. This is ridiculous. Awful customer service, I just want to return my items!

  Business response

  01/02/2024

  Hello ******

   

  For Order #******** under ******** ******* - on March 20, 2023, we successfully processed a full refund to the customer's original payment method. Concurrently, we sent an email to the customer on the same day to apprise them of the refund process.
  
  Since then, no further communications have been received from the customer, suggesting that the matter has been satisfactorily resolved.
  
  If no further action is required, we kindly request to close this case.

   

  Thank you,

   

  *********

  Customer response

  01/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******* 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  10/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a blue tooth kit for my 2007 Cadillac Escalade and when I went to install it it didn’t work but when I plugged in the navigation unit without the kit they sent me it worked just fine. I called 2 times on 10/17/22 they sent a email with a return label but when I clicked on the link it gave me a “invalid label”. The 2nd time I called, they guy said he was sending a new label within minutes. That was at 3:44pm on the 17th of October. I’m not looking for my money back, I want what I ordered. Also the business is sonic electric but I see they have a filling from another business name “sonic electrical” but they both have the same address.

  Business response

  01/02/2024

  Hello ******

   

  To update - we've identified that the customer has not yet returned the item or has decided not to, hindering the resolution process to pursue. We've sent an updated email offering assistance and guidance. Once the return is confirmed, we will promptly proceed with the resolution.
  
  If you have any specific instructions, please let us know. We appreciate your support in ensuring a fair and efficient resolution.

   

  Thank you,

   

  *********

• Initial Complaint

  09/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction 8/27/2022 Ordered a car radio Order# ******** Paid $74.63 Did not like the item, it was poor quality. I submitted request to return the item. And they said they cannot accept the return.

  Business response

  01/03/2024

  Hello ******

   

  I hope this email finds you well. Regarding the old complaint by **** ****** our return policy at ********************************************* clearly states that products must be in new condition and show no signs of use or installation for a return to be accepted.
  
  In the case of **** ****** the returned item displayed signs of use and installation, not meeting our return criteria. Additionally, it's important to note that the item was in working and new condition upon receipt and not defective where we could have offered additional options if it was such; however, the customer expressed dissatisfaction with its performance expectations and not the item condition.
  
  While we take customer feedback seriously, our return policy also aims to ensure fair and consistent business practices. We request your assistance in communicating these details to the customer and providing clarification on our return policy terms.
  
  If further steps or documentation are needed, please inform us.

   

  Thank you,

   

  *********

   

• Initial Complaint

  08/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 2 10 inch subs said it was delivered when I showed up 30 mins of delivery there was no package at the door so I called started a claim even knocked at neighbors house and nothing. I'm pretty sure I just got hit by the package snatchers and now I'm out of 150 bucks do not order from this company they will screw you over

  Business response

  01/15/2024

  Hello ******

   

  Regarding the complaint filed by ****** ******* ** ********. The ***** claim results for the mentioned case (Claim Case ID: **********) are as follows:
  
  Ship date: 08/14/2022
  Tracking number: ************
  Status: Denied
  Reason: Signature Option Not Requested
  Claim File Date: 08/22/2022
  Claim Amount: $149.95
  Reference Number: ********
  It's crucial to note that the customer did not request a signature upon delivery, and as indicated in ***** record and trace results, the shipment was delivered correctly. Since no signature was required, ***** drivers are not "liable," as per their policy. Additionally, for customer retention purposes, we have credited *** ****** with $10 in Sonic Bux. If no further information or action is necessary, we kindly request closing this case.

   

  Thank you,

   

  *********

   

• Initial Complaint

  06/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered 2 rolls of 50 foot stinger brand power wire 1/0 and they said it would take a 6 to 8 weeks to get it so I emailed them and they’ve never gotten back only the first two emails I sent they said it was a long wait and then I called them recently and they finally acknowledged the problem but they haven’t gotten back to me.

  Business response

  01/15/2024

  Hello ******

   

  Regarding the complaint filed by **** ******** with ID ********* we would like to inform you that we have already taken action to address the issue. On June 24, 2022, we issued a refund to the customer amounting to $188.89 USD. If no further action is required, we kindly request closing this case.

   

  Thank you,

   

  *********

• Initial Complaint

  06/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  So I ordered a car audio amplifier (*** *****) it was shipped to me and some how the ***** driver delivered it to the wrong address wen I noticed it said delivered I checked and it was not delivered to my home so I called in immediately they advised me I had to go thru ***** which I did the same day I put in another order because I needed an amplifier so I ordered a (*** *****) changed my address to my new address and also my phone number and email as well and was told all my packages from there on out would go to my new address well they sent me out a replacement order but sent it to my old address so again I never received the replacement order I called in last week around the 31s of may and asked wat was going on wit replacement order they notified me it has already shipped but again it went to my old address I tell them I didn't receive it because u sent it to wrong address they say well since it's past 14 days we can not send a replacement order to u and we can not refund the money I ask y can u not u shipping it to wrong address has nothing to do with me and I have already changed my address email and phone number wit u guys and ur worker ******** has already told me all my packages from that day on would go to my new address which was changed wit sonic electronix back on April 27th over a month ago and they r still telling me that there is nothing that they can do as of right now I'm out of $268.88 and also the product I can't be held accountable for someone else's mistakes and out of the product as well it's not fair nor is it just someone else is going to be using the product I paid for and I'll just be out of the money and the product please help me

  Business response

  01/24/2024

  Hello ******

  Regarding complaint #******** from Mr. **** *****, we've encountered a challenge as he has not responded to the two return shipments we sent him. This has halted the refund process. To address the situation, we're considering providing Mr. ***** with a store credit refund for the total value of the items once returned. This would enable him to select a better amplifier based on the overall price of the refunded store credits.

  We seek your guidance on the best course of action to proceed. Your assistance is invaluable in reaching a fair resolution.

  Thank you,

  *********

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩