Customer ReviewsforPapa John's International, Inc.

Their delivery is a bait and switch. You order a Papa John’s pizza on the papa John’s app but door dash delivers. This isn’t indicated anywhere in the ordering process. If you get a cold, soggy pizza 90 minutes late, Papa John’s will refuse to take responsibility, will lie about fixing the issue and won’t give you contact information for Doir Dash.

I am writing to express my extreme dissatisfaction with the service and treatment I have received from the Papa John's location at Chimney Rock. This is my third complaint, and regrettably, the issue has yet to be resolved. Firstly, I have experienced consistent rudeness from the staff, particularly the manager. Despite my efforts to address my concerns through proper channels, I have been met with dismissiveness and an utter lack of professionalism. It is unacceptable to be treated with such disrespect, especially when attempting to resolve a legitimate complaint. My initial grievance stemmed from receiving an undercooked chicken pizza. Instead of addressing the issue appropriately, the manager chose to argue with me, insisting that the chicken was not frozen. Regardless of the state of the chicken prior to preparation, the fact remains that the pizza was not cooked to standard, and my feedback should have been acknowledged and acted upon. I want to emphasize that my primary concern is not the reimbursement in the form of a store credit. I am deeply troubled by the lack of accountability and professionalism exhibited by the staff at the Chimney Rock location. Given the nature of the food industry, it is alarming to consider the potential risks associated with continued patronage, particularly when encountering such blatant disregard for customer satisfaction. I refuse to compromise the safety of myself or my family over a mere pizza. If the staff members are allowed to display such hostility over the phone without consequence, it raises serious questions about their integrity and the overall safety of the establishment.

I scheduled a pizza delivery order for an office event on 5.6.24 to be delivered at 11:30am. 11:45am - phoned the store (Papa John’s Store 5907 Beltline Road Suite 111 - Dallas, TX 75254 and automation said delivery 11:57am - nothing arrived phoned 12pm automation said deliver 12:15pm..I then phoned again and asked if I could speak to the manager..he (Carter) said he was the manager and did not care if I complained about him -he was the only one in the store and there was nothing he could do...I told him that was not my fault I have an event. I then told him I was going to contact Corporate about his lack of customer service - Carter's reply,, **** off ***** do what you want. This was not acceptable - I did contact Corporate and filed a complaint and waiting to hear back - I WILL NEVER DO BUSINESS WITH PAPA JOHNS AGAIN - you need to train your people better...everyone has a bad day - do not take it out on customers.

Waist of time to complain. No resolution . I am having trouble getting a refund from Pappa John’s on the Westside if Indianapolis. I received a text tha the Gluten Free Pizza was ready. When I arrived to pickup I was told they couldn’t make it .An alternative was offered. But no alternative GF opitions I requested a refund told that it would take 3days. I have called the store 3x . Spoke to Michell and Precious manager never in. This has been on going since 11/18/23. I was told by Precious on 11/25/23 that refund was processed. I have called Pappa John’s corporate twice and still no refund. I believe that the store lied and did not want to follow precautions needed to make the pizza . They were busy . This store has stolen from me. I want my refund as promised and deserved I did not receive the item that I purchased

The absolute worst customer service I have ever experienced. The store manager was extremely rude to my wife and then the delivery driver told us that she warned him that my wife was a “*****. We contacted the regional manager Jonathan about the issue and he would not so much as refund our money. His solution was for us to commit credit card fraud by contacting our credit card company and and telling them that we did not place the charge.

Never in my life have I been disrespected and humiliated the way that I was at the store on Bristol highway in Johnson City Tennessee shame on anyone who raised them very unprofessional childish definitely does not need a management job.. have no morals or values they lie to the local authorities just cannot believe how unprofessional and how they let someone like that run their business just blows my mind.

I and my husband were poorly treated and lied on by a papa John’s near our home regarding an order issue. I reached out to papa John’s customer service. Was told the regional manager would reach out. Never did I reach back out to customer service was told my case was closed and no further action would be taken. They pretty much sided with their employees over the customer, didn’t even bother to ask us what was said or make right on their unprofessional employees. I am also pregnant which caused more stress in how I was yelled at. Oh to top it off I have a ring camera that disputes all of they false claims.

Going on a whole week no callback about me getting my refund you hire workers that lie about making deliveries and taking orders to bullshit all day not having wont buy another trash pizza from papa johns give me my money back you have some nerve to lie about a status of a order ???????

My fiance was contacted (called after form review) and told we would get a full $40 refund on this order made on March 15th. Nothing has occurred to that being true. We stated that the pizzas were thin at the bottom, so you couldnt pick them up and crust was soft dough. We went to bed hungry due to slow refund status. This is not the first time this store has served us undercooked food (usually at closing hours). I love the delivery team and tip well, despite dissapointing results. Please process this refund. Thank you.