ComplaintsforRL Plumbing

• Initial Complaint

  03/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of Transaction: 8/28/2023 Business representation: That they could properly install "grab bar" over tile wall. Business did not properly install. Bar was not level; bar was damaged to prevent it from being removed to correct placement. Tile was damaged in the process. I tried to communicate the problem with the business owner. He was invited to come out and examine the problem. He refused. Pictures were emailed/texted to him so that he could see the problem, but he criticized the nature and quality of the photos. Data was sent to him from the installation instructions for the product. He did not respond other than his blunt mocking of my justification photos. He did not chose to come witness the problem in person.

  Business response

  05/23/2024

  To whom it may concern:

  The towel bar was installed per *** ********** instructions and the bill paid in full, therefore indicating agreement that the towel bar was installed to the customer’s satisfaction.  The towel bar was level enough to be functional.  We are sorry that *** ******** feels that the work was substandard, but since the work was done and paid for with no complaint, we feel that we have completed this transaction successfully.  

  Customer response

  05/31/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The business (*** ********) has failed to examine or address the damages (it / he) caused.  The response is both defiant and irresponsible.  The damages are apparent.   A brand new bathroom has been flawed in a recognizeable way.  The damages cannot be remedied without destruction of the bar itself, and then placing  at risk the adjacent tiles for futher damage -- as destructive means will be necessary to fully address what has been left behind.   *** ** ****** seems to rely on the fact that I paid the bill in full so as to avoid confrontation without a total evaluation of the problem -- which could only be done by attempting to remove the external part of the bar to see that the inner workings had been irreparably damaged.  I had a different workman come over and in my presence revealed the flawed workmanship.   No consumer of services can see every portion of a given problem.

  This required deconstruction forensics to fully ascertain the depth of the problem.  That the bar was not level was ovbious.  (I expressed that clearly to *****.) Other aspects were not obvious until further inspection was conducted.

  Sincerely,
  

  
  ******* ********

• Initial Complaint

  01/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The owner of RL Plumbing, ****** ********, was the person we seek to be a potential plumber contractor for our new business venture. He advised us on the type of water heater need to be purchase for the business. He insisted us on purchasing the water heater in advance because he said it would take at least 5-7 weeks for the item to arrive. He said he need a check from us to place the order for the water heater in the amount of $7058.40. Never did he mention once that he’s using his business’s name to order the item and we’re placing the order through his business, RL Plumbing, and never once did he mention that the item was final sale, no return policy. Days passed, per negotiating contract pricing we did not agree to have ****** as our plumbing contractor; therefore, we told him that we’re no longer need the water heater he ordered. He refused to give us the money back stating that the order was already placed, then later told us that it would be a 15% restocking fees if we want to return the item in which we agreed. He still refused to return the money and stated that the items have already shipped out. We demanded the receipt for the item to deal with the manufacturing company ourselves. ****** refused to provide the original receipt only to give us a receipt from RL Plumbing that he created himself stating that the item is final sale. A receipt he created himself so hastily that he was unable to provide a correct address to his own business. Red flag. We’ve tried many times to keep the dispute professionally without involving litigation but he’s forced us to accept an item that we’re no longer want to accept. An item that costs $7058.40. We believe he’s conning us. We refused the shipment and he still insisted that he’ll ship the item through front door or back door, he doesn’t care. It’s a business that’s not yet to be open. Who’s going to accept his shipment? And what kind professional that would act in this kind of manner. We demand a full refund.

  Business response

  03/10/2022

  RL Plumbing has been providing excellent service to the community for 15 years and an Accredited Business of BBB for 11 years. 
  
  The *** of Ms. **** called requesting a quote on a new water heater plus installation for a cash price. Ms. **** called requesting a quote on the same job however needing to pay by credit card. Paying with cash immediately subtracts a portion of your funds. And if you buy an item and pay in full, that's the end of the transaction. A credit card requires a service fee that is passed along to the customer. The job was completed and paid in full via credit card hence the reason for the difference in price. The jobs were accurately quoted.  We installed the water heater for her *** and then the ******, Ms. **** called because of the price difference not realizing the price quoted was for the quote given to her *** for the cash price.  We have fulfilled our part. 
  
  RL Plumbing strives to give the best customer service at a competitive price.
  
  Kind regards, 
  
  *****

  Customer response

  03/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  First of all, I'm not sure whether or not, *****, from RL Plumbing fully understands the issue I was addressing. Also, I am unsure whether or not the response she provided have anything to do with my complaints as it is irrelevant. The check was written out under the name of ****** ******** for the amount of $7058.40 on 1/11/2022 to purchase the water heater. We wanted to cancel the order but they refused to do so stating that it would result in 15% restocking fees in which we agreed. ****** later then claimed that it was final sale by provided an invoice in which he created himself, not the original invoice from the company in which he ordered the water heater. He then forced delivery the item, when we told him many times that we refused the order, to a business that's not open with no one to sign for an item. A $7058.40 item. At this current time, the product is not in our hand and they refused to issue any refund.
  

   

  
  
  Regards,
  
  **** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩