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ComplaintsforAquatic Pools LLC
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Complaint Details
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Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Aquatic Pools LLC (owner ******* ***** ******) put in a new pool liner between the dates of September 13, 2023 and October 10th, 2023. We had a new pool liner put in because there was a leak in the concrete wall, and water had crept in between the old liner and the wall. Aquatic Pool also put in a French Drain and closed the pool for us. Before closing, they filled the pool less than half full and stated that that would be okay. When the pool had the cover removed on Friday, May 17th, 2024 by another pool company, the liner was extremely loose 2/3 or more around the top of the pool, and there were multiple wrinkles all the way across the bottom of the pool bottom, indicating that there was much water behind the liner. The situation was actually much worse with the new liner in it. This is shoddy work! I contacted Aquatic Pools via email. ******* stated that he knew how to fix the problem but that "I do not have a working 2 inch pump . I have 2 but neither is working. I will be out there as soon as i can with a pump to get that ground water out as soon as something opens up and i can get one." So far, he has not shown up to fix the problem. I have emailed and texted him with no response. I attempted to call his phone number, but his voicemail is not accepting any calls. We cannot open or use our pool until he takes care of this issue. The liner and installation cost was $4,650. If Aquatic Pools cannot fix this promptly, they need to issue us a refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.