![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCollegiate Pools
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On March 26th I ordered a pool liner from this company for almost $3600 and was told that it would take 3 weeks to be delivered. On April 19th I reached out on the status of the liner and was told that the liner hadn’t arrived and that they had to get with the vender to find out the status and get back to me. On April 25th I still hadn’t received a status so I reached back out to see what they found out yet again, only to be told it would be another 5-9 days before it would be delivered. On May 5th, 10 days later, I hadn’t received any information on the delivery of the liner so I reached out asking what the problem was and they responded that the liner had came in the night before. So I asked when they would be able to follow through on installing my liner that i paid for 6 weeks ago now that the weather was hot enough to swim, and they responded that they would get back to me that same afternoon with an installment day. Around 6pm I was never reached out to or informed an installment day, so I reached back out myself around 6pm to remind them that I still needed an installment appointment. I didn’t hear back from them that night nor the next morning so I reached back out the following morning around 10:30 am again telling them that I needed an appointment set up for my pool liner to be installed. They responded with “They will get started on Tuesday.” With out providing me a set time, I reached out Monday evening around 6:30 pm asking what time they were coming so that I could make sure I was there to put the dogs up and let them in, but received no response. This morning, the day of the appointment I reached out again to ask for a set time that they were coming and she responded that her lead technician, ******* hurt his hand this past weekend working on another pool and was in the hospital so they couldn’t come today. I am extremely disappointed in this company and furious that I am out almost $3600 with no pool liner to show for it.Business response
05/23/2022
Good afternoon.
My name is ********* ***** and I am the owner of Collegiate Pools. I am responding to Claim #********. I spoke to the customer, ******* *******, to resolve this issue. My company delivered and installed the pool liner that she purchased. Here are so pictures of the delivery and the pool liner installation. Please let me know if anything else is needed from me in order to close this claim.
Thank you,
********* *****Customer response
05/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.