Business ProfileforHaven Residential

Since January 2024: Air conditioning/Heat has been out. This has resulted in purchasing over $700.00 worth of fans & window air conditioners to cool the apartment down. This is also including the fact that I have 2 dogs living with me, while the apartments remains in the high 80° some temperatures reaching a solid 92°. I was forced to buy these air conditioners/Fans to keep my apartment cool so that my animals would not suffocate & die from extreme temperatures! I have gone in countless times (5X-12X) to address the issues of my Air conditioning being out. When I have gone in. I have spoken to employees. It has even resulted in talking to the manager. Which has ended in no response. When I spoke with the manager. She assured me that it would be fixed in a rapid time.(3-3 months ago.) Utilities: I have never record a utility bill. The entire 10 months I have lived here not in the mail, through email or phone call. When I went into the front office to ask about the move out process, I was informed about utilities. That was one to two months before I move out. During this process I called the utility company to discuss getting my balance and setting up my account. This I had no knowledge of because I never received a utility paper in my move-in packet. (I was given this when I asked about move out instructions.) When I called the number on the utility paper, I was informed that they had my unit listed as vacant. The apartment complex had also failed to inform the utility company that somebody was living in the unit. My bill is $4,000.00. My utilities have gone up since January due to the fact I had to buy air conditioning & fans. During this entire process I have also had to use considerably more water to keep my animals clean, hydrated and cool. I am now being asked to pay the balance of $4000 for my utilities without the option of a payment plan. It is not right that I have to pay significantly extra sometimes 3x more for my bill. This is apartment negligence.