ComplaintsforAdam Matthews. Inc.
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Complaint Details
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Initial Complaint
07/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Place my order on [Order #****] (July 4, 2022) they sent me a tracking number , but fail to follow up with me when trying to contact them concerning my order, that has not shipped. I have tried to cont them by email and phone with no response. **** is ** ****. Hi ****, The following note has been added to your order: Dutch Apple Pie x 1, Pecan Pie x 1 shipped via *** on July 6, 2022 with tracking number ******************. As a reminder, here are your order details: [Order #****] (July 4, 2022) but when you go to *** website to track the package: Estimated delivery Information not availableBusiness response
07/21/2022
In response to the above complaint, our office was short staffed from 7/8/22 through 7/18/22 due to me being out of the office during this time period. I checked all messages (voicemail and email) upon my return and did not have any message from this customer. I have been sorting through all the mail during my absence and we did receive a notice from *** regarding a damaged package that does match up to this complaint. *** discarded the package.
I contacted the customer immediately upon receipt of the letter today (7/20/22). I explained the situation to Mr **** and let him know a refund had been issued.
A copy of the refund and *** damage letter is attached.
(Page 3 is blank on attachment, just bleed thru from the scan)
Please let me know if you need any further information.
***** *****
******** ** ******** *******
Adam Matthews Baking Company LLC
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.