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Find a Location

Christian Brothers Roofing has 1 locations, listed below.

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    Business ProfileforChristian Brothers Roofing

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/21/2000

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    500 N English Station Rd Ste 109, Louisville, KY 40223-4754
    BBB File Opened:
    8/19/1997
    Years in Business:
    27
    Business Started:
    10/1/1996
    Business Incorporated:
    8/1/1997
    Accredited Since:
    1/21/2000
    Type of Entity:
    Corporation
    Alternate Business Name
    • Christian Brothers Roofing & Contracting, Inc.
    Business Management
    • Mr. Aaron Jenkens, President
    Contact Information

    Principal

    • Mr. Aaron Jenkens, President

    Customer Contact

    • Mr. Aaron Jenkens, President
    Additional Contact Information

    Fax Numbers

    • (502) 244-6700
      Other Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I hired Christian brothers to install a new roof this past spring, due to storm damages from last year. Many issues have happened and gone overlooked my the project manager that was supposed to oversee the project, however he was not even present during the installation. After speaking with multiple roofers, I have found out more issues about this installation that I am still waiting on Christian brothers to correct. They did not tear any felt off of my roof, which insurance paid for, this causes me worry that my decking could be in much worse condition than they claim. They also did not install drip edge on the rakes of my home, which is code and insurance did agree to pay for. Both of those items costed about 770.00 of which they were trying to bill insurance for. The flat top roof over the garage was poorly installed and they did not use the material that I requested, and used different color flashing that did not match with the house, and the project manager lied and said that is all they had. The material itself is soft and gets damaged just by walking on it, as this flat roof has a door access and is meant to be walkable. They damaged multiple areas of my fascia metal, claiming wrong installation previously and another area was cut into without my permission or knowledge and he claimed it was a code requirement, which no other roofer seems to know what code that is. Drip edge apparently is required by code as of 2018 in the IRC which Louisville metro goes by, and I called to confirm. They claimed to have put on a 3-layer modified bitimun with a 20 year warranty but I do not know what material this is but it is certainly not what I had before. Other roofers claim it is a very cheap product and not proper for an area with a door access. All the flashing work they did is sub par and needs to be re done, I am very displeased with the work. I have been waiting to hear from them and they sent me a letter with a notice to lien with new additional charges.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jonathan H

    2 stars

    08/09/2024

    Austin his very unprofessional! He came to estimate my job and things seemed just fine 06/17/24 although I waited 3 weeks for scheduling. I waited5 weeks and never heard from him or received an estimate. I called him and he said he didn't know what happened but my est. went to lost, whatever that means. He apologized all over the place and said he would get the est. to me right away. It is now 09/09/24 and I have heard nothing. I am very disappointed in the way they run their business and the rudeness.

    Christian Brothers Roofing Response

    08/13/2024

    Thank you for this feedback and I have already spoken to the rep on how he can handle situations better going forward and we are going to implement training to help with these types of situations. We decided this was not going to be a good fit for us and declined to bid the job. The first half of the appointment was spent hearing numerous stories about how the homeowner has had so many problems with contractors and he's always telling the contractors what to do and how to fix things and we just didn't want to get into a problem situation like the others. The communication could have been handled better and we will keep working on that. I am sorry it didn't work out with this customer and we wish him the best of luck on his project.

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