Business ProfileforRoof It Right

I’ve been in communication with this company since March after filing a claim for wind damage that caused roofing issues and leaks beginning March 3rd. Initial discussions were helpful, informative, and relieving. After several weeks of no further communication due to only having one employee contact we were able to reach a contact who said she was no longer with the company. As of May, **** ***** mentioned having someone out to tarp due to continued rain damage as we worked on getting an estimate to insurance after the first inspection. Insurance did not approve the full roof as Roof it Right desired due to the estimate not being itemized, and communication began to decline. We never received that tarp and water damage has continued. A second inspection report submitted in July included a new leak that the inspector reported came from his own nails while pulling shingles off for a sample comparison. The inspector assured us this would be covered by the company, reviewed the roof again as well as inside damage our insurer had left out of their own report. I began asking for the itemized estimate of repairs from Roof it Right in August, and was told by my insurer that they had been asking for own themselves since April. Roof it Right refuses to send it even after I explained I cannot sign a contract with them for any repairs without having in writing on the contract what will be repaired, and that it needs to include their own inspector’s damage. On September 29th, I just received this email as I requested once again for the itemized services to be included (I even said you can copy and paste what out insurer agreed to) in the contract so we can move forward. This does not even include the fact that our insurer has not closed our case and continues to state they will pay out more once they also receive the itemized estimates that Roof it Right never provided. I’ve requested the inspector’s damages be repaired, no longer seeking additional roofing services.