Business ProfileforTATU St. Matthew

Overall a very disappointing experience. We initially called just to confirm that they still did 6month olds because we had our first child's ears pierced there in February of 2021. They said they no longer did it they only pierced two and up. I said thank you and hung up. Later, after they closed I realized I should've asked if they could refer me somewhere so I just sent the message on Facebook. They replied and said that they still did 6month olds. That coming Thursday I called the store and confirmed again. They said yes, just bring them in on a Friday or Saturday. That Saturday at 1:00 we took her in and was informed that they only did two year olds and up. I told the receptionist that I had already talked to two other people who informed me that 6m olds were still done. She told me her piercers were on lunch and I would have to come back at 2:30 when they got back and talk to them. We came back a little after two and the piercers got back about 2:40. When the piercers got back she pulled them both into a room. When we got up to the desk she told us to go in and talk to the piercers. The piercers told us they weren't refusing to do it but they weren't comfortable doing it that they just changed the policy to make them do it. I told them that they did it in Feb 2021 and they said they stopped doing it after that and were just made to start doing it again a few days ago. We told them we were comfortable with our ability to hold our child still. When they pierced it they only pierced one ear at a time and said they didn't start piercing both ears at a time until 2years old. Needless to say, we will be telling everyone to get it done somewhere else. When we got our first child's done it couldn't have been a better process and they now go out of their way to make the already stressful process more stressful.