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            Business ProfileThe Tax Ladies, Inc.

            Tax Return Preparation
            BBB accredited business

            Contact Information

            5908 Bardstown Road

            Louisville, KY 40291-1935

            Visit Website
            Email this Business
            (502) 231-2771

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            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/11/2008

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Tax Return Preparation, Accountants, Bookkeeping Services, and Payroll Services

            Business Details

            Location of This Business
            5908 Bardstown Road, Louisville, KY 40291-1935
            Email this Business
            BBB File Opened:
            8/30/2001
            Years in Business:
            24
            Business Started:
            10/8/1999
            Business Incorporated:
            10/8/1999
            Accredited Since:
            12/11/2008
            Type of Entity:
            Corporation
            Business Management
            • Mrs. Mary Jo Kennedy, President
            • Mrs. Donna Luttrell, Vice President
            Contact Information

            Principal

            • Mrs. Donna Luttrell, Vice President

            Customer Contact

            • Mrs. Mary Jo Kennedy, President
            Additional Contact Information

            Fax Numbers

            • (502) 231-2724
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a tax preparer in the U.S.

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/09/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            Turned in my tax paperwork on 2/24/22. Called about two weeks later and learned they had to file an extension on my return. Called back about two weeks later and was told my return would be completed that day and I would hear from the company "in a very few days." Received no return call. Called again, and was told I would hear from them by week's end. Never received the call. Called early this week and accessed their voice-mail. Left a message that I wanted a return call at their earliest convenience. No one has contacted me. No one told me when I turned in my tax paperwork that an extension would have to be filed. I have no proof that in fact the extension was filed on my behalf. I am extremely displeased that I have never received a call from the company, despite my several calls to them. I am anxious as to my tax situation, as I began receiving Social Security payments in August 2021, and am still working full-time. I have no idea if I have specified the correct amount of tax to be withheld from the SS payments. I do not know if I am due a refund, or if I owe the federal and/or state money. I have lost a great deal of confidence in this company
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Mary W

            03/01/2024

            The Tax Ladies have prepared my taxes for years. They take complicated and make it easy. I just bring in all my tax forms and statements and hand it to Ms. M******* and she goes to work. When she finishes, I have complete peace of mind that it is right! Exceptionally good. Highly recommend.

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

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