![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCinemark Preston Crossing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i visited the theater with my family on july 9th 2022 and paid a total of $32.91 to see a movie. we waited an hour and a half in the concession stand lines.. we didn’t even get to see the full movie. we got there early as well, and missed half the movie which i think is very unfair. i would like my money refunded but they keep saying they can only give me free movie tickets. i don’t want free movie tickets, i want my money back. not to mention i tried to get a refund for a visit two weeks ago for $28.30 where there was a RAT running around on the floor, lights bring shined, seat hopping. and got free movie tickets. i just want my money back. this place is awful and unsanitary.. that’s $61 dollars i’ve wasted in movies that i couldn’t even enjoy.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.