ComplaintsforPinky’s Towing LLC

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After them removing my Suv from the presmises I live at they failed to relay the documents needed to pick my SUV up from there lot wasting 2 hours amd milage of my only off day. They tell me they are closed to get my SUV then charge me another fee for them "having too" hold my suv overnight.

  Business response

  08/08/2024

  This is not a consumer complaint for services rendered, this vehicle was illegally parked at a property we service as a tow company and removed for violation of the property rules and regulations.  The consumer was 100% told exactly what documents to bring for the vehicle to be released, which are the registration and driver license of the vehicle owner.  This is the same thing we tell every person who has had their vehicle towed and this consumer was told the same.  The fees are $25 daily storage and this consumer was made aware of the needed documents for release.  This consumer is requesting no further contact which is not a problem unless the vehicle is illegally parked at a business we service.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Pinky’s Towing LLC towed my car from an apartment complex. I have a 2020 Buick Enclave, my emergency breaks were on and it was towed. I got the vehicle from the tow yard a couple hours after it was towed. My vehicle is now not working. The emergency breaks will not release and unable to drive. I called Pinky’s the day off and the owner came out, looked at the vehicle and ultimately disconnected the battery in hopes to fix. Once he did that the car never came back on. It was then towed and was quoted 11k for repairs. I paid $545 to the dealership for a new battery and an assessment. I’ve had to get a rental spending an additional $298. The vehicles owner manual clearly states that my vehicle should have not been towed with the emergency breaks enabled. I called the going company to come to a resolution and the person I spoke with said there is no way the towing caused the issue and the owner would call. He still hasn’t called. There was absolutely no problems with my vehicle before it was towed. The mechanic that has it now believes that the towing company caused this issue. They are liable and need to fix this issue.

  Business response

  07/17/2024

  This vehicle was towed on dollies which means all four wheels were off the ground and not rolling, we have photographic proof of this.  We take pictures of all towed vehicles for this reason.  Our company is not liable for two reasons;
  

  1. As stated above, the driver used dollies to tow the vehicle, which means two wheels are lifted and the other two are placed on tow dollies, none of the wheels are on the ground and are not rolling.
  

  2.When a car is impounded for being illegally parked, the tow company is not responsible for ANY damages, however, we are professionals and take the job seriously. As the complaint mentions the owner went out to see if there was anything he could do, which he was in no way obligated to do. Additionally what would a battery have to do with the tow anyhow, nothing. 
  

  This person is seeking revenge and revenue not due to them and this complaint should not be taken seriously. We have been in business for years and impounded thousands of vehicles over time, this is the first complaint registered and it is false. We do not plan to pay any revenue as this complaint is untrue, unfounded and should be disregarded. 
  

  
  

  Customer response

  07/17/2024

   
  Complaint: ********
  
  I am rejecting this response because: As per Pinky’s response you can see how unprofessional they seem to be. In no way am I seeking revenge, I am seeking for the responsible party to be held accountable. In the vehicles owner manual it states that the vehicle should not be towed when parking breaks are on, even if it is on a dolly. The battery is part of the complaint but that is to show another example of how Pinky’s Towing is negligent when performing services on vehicles. The owner should assure that all employees are trained and provide continuous training on which vehicles are able to be towed and the damage that towing could cause if not done properly. In this case it was not done properly and the tow truck driver has little knowledge of towing my type of vehicle. In addition, I reached out to Pinky’s Towing LLC to discuss this situation and the damage they have caused and was told that the owner would call me. I have yet to receive that phone call. 
  
  Sincerely,
  
  **** *******

  Business response

  07/22/2024

  This vehicle was towed because it was illegally parked, the vehicle had expired tags, which is a violation of the property rules and regulations. We are the tow company that services the contract for this property. The vehicle had to be removed and was removed properly as stated with tow dollies which lift all wheels off the ground. The emergency brake has nothing to do with anything, the vehicle was NOT dragged and the wheels were NOT rolled. While removing illegally parked vehicles there is no other way to do so other than dollies, it's not as if we had the keys or could disengage the emergency brake.  This is the way it is always done.

  It's unfortunate that you are having vehicle issues, but we did not cause them and will accept NO liability and NO financial responsibility.

  Customer response

  07/23/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  In my vehicles owners manual it states that my vehicle is not to be towed when emergency brakes are enabled, even if it’s on a dolly. It is unfortunate that Pinky’s Towing LLC does not keep up with continuous training for all vehicle types, due to their negligence my vehicle is damaged. This should be used as a learning opportunity and nothing else. I’m basing my findings off of the owners manual, not by word of mouth. Thanks ! 
  Sincerely,
  
  **** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩